Business Systems Support
2 weeks ago
Job Overview Join as Business Systems Support at Wellington-Altus . The role will be based out of our Winnipeg or Toronto office. Key Responsibilities Trade Inquiry & Support: Address and resolve trade discrepancies or errors, collaborating with internal teams and external partners to identify solutions. Systems Management: Update transactional data in the administration system daily to ensure data meets advisor team needs. Facilitate customization changes per branch (basic report configuration, client information fields customization, etc.). Monitor platform performance and trade execution to identify potential issues before clients are impacted. Support system updates and enhancements. Identify opportunities to improve processes and functionality. Elevated controls: Manage user assignments and support Service Desk with changes requested. Daily Support and Documentation: Identify, document, report, and track system issues (related to data and performance). Collaborate with Service Desk when outages occur. Manage escalation of feedback from key users. Provide support for functional questions raised by advisor teams. Maintain comprehensive system documentation, process & procedure capture and continual improvement. Reconciliation, Quality Control, and Reporting: Collaborate with key departments on reconciliation activities to align data across systems. Generate and present monthly reports around topics such as user engagement, system performance, etc. Ensure all trades and support activities are compliant with company policies, industry standards and regulations. Other duties as assigned. Qualifications Bachelor's or master's degree in Finance, Business Administration, or related field, or equivalent work experience. 2-5 years’ financial services industry experience working in a high growth environment. 2+ years’ experience in a customer/client-service facing role. Experience in wealth management or other regulated industry is a strong asset. CSC is considered an asset. CFP is considered an asset. Proficiency with MSOffice suite (Word, Excel, PowerPoint, Teams, Outlook). Experience with collaborative workflow tools (JIRA, etc.). Experience with Envestnet/Croesus preferred. Strong sense of responsibility and dependability, adaptability and innovation. Professional communication with stakeholders, positive attitude and dedication to service. Detail oriented, accuracy and quality. Exceptional communication skills, analytical skills and critical thinking. Strong organizational abilities, manage multiple competing priorities. Confidentiality in interactions and communications. Conditions of Employment Must be legally eligible to work in Canada. Background check may be required prior to commencing employment. Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply. If you require accommodation for the recruitment process, please let us know at the point of application. To Apply Click the Apply for This Job button to submit your resume, cover letter and salary expectations. You will be contacted if you are selected for an interview. More information about working at Wellington-Altus can be found on our website at #J-18808-Ljbffr
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