Senior Demand Support Manager-- Ad Tech Experience Required

2 weeks ago

Southwestern Ontario, Canada Freestar Full time

Senior Demand Support Manager – Ad Tech Experience Required (Canada) Freestar engineers cutting‑edge monetization solutions for websites. By combining industry‑leading technology, data, and massive scale, we enable busy site owners to seamlessly maximize revenue while freeing themselves of the hassles of ad operations. Publishers then have more time to do what they do best: create content. Job Description Reporting to the Director, Demand & Data Support, the Senior Demand Support Manager will be the team’s dedicated expert and primary owner of all Ad Quality operations and escalations. This role requires a focus on ad quality, taking initiative, owning the outcome, and managing projects with minimal oversight. What You’ll Do Own the Ad Quality Queue: Manage ad quality tickets in Zendesk, monitor, triage, and assign support requests, troubleshoot issues, and coordinate with internal teams for delegation or escalation. Be the Technical Expert: Serve as the internal Subject Matter Expert for ad quality, providing guidance and support on technical contributions to ad quality issues. Apply Strategic Problem Solving & Ownership: Recognize broad problems that affect multiple publishers and coordinate solutions across teams for a holistic response. Take Charge of Vendor Relationship Management: Act as the primary contact for ad quality vendors such as Confiant or Media Trust after initial training. Lead Project and Process Development: Own tasks beyond daily responsibilities, recommend strategic improvements, develop systems to monitor key metrics, and implement effective solutions. We’d Also Like To See Excellent, proactive, and effective communication skills (written and verbal). Strong coordination and collaboration skills with internal cross‑functional stakeholders and external partners. Ability to troubleshoot problematic ad behaviors on‑page, determine sources of unwanted ads, and investigate issues. Experience in troubleshooting and escalating findings from on‑page investigations and ad quality reporting. Familiarity with major SSPs and DSPs (e.g., Magnite, The Trade Desk) and their ad formats, as well as demand integrations (Prebid, Amazon TAM, Google Ad Manager). Robust knowledge of configuring and interpreting reporting from ad quality tools in internal systems and third‑party applications—Zendesk, Jira, SQL, Looker, and a CRM such as Salesforce or Hubspot. Qualifications 3‑4+ years of ad tech experience (absolute must‑have). Strong organization skills and an ownership mentality—initiative, problem solving, and managing cross‑functional priorities. Technical expertise to read ad code and troubleshoot ad quality issues. Strong project management skills with a proven ability to drive projects to completion. Solid attention to detail and an affinity for excellence. Ability to work independently with a bias for action. 2+ years of experience in HTML, CSS, and the Chrome Developer Console. Fluency in Excel and Google Sheets. What You Can Expect In Return Full‑time, salaried position. Medical, dental, and vision benefits. 401(k) with company match. Fully remote company with collaborative asynchronous teamwork. The opportunity to be part of something BIG. Freestar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. #J-18808-Ljbffr

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