Configuration Manager

Be among the first 25 applicants Apex Systems is a global IT services provider, and our staffing practice has an opening for a Configuration Manager with extensive ServiceNow experience, strong CMDB knowledge, and the ability to design, implement, and execute the Configuration Management process to place at our client, a Big Five Bank. Terms: 11-month contract. Location: Greater Toronto Area - Hybrid 2 Days in Office Job Description The Configuration Manager is a senior subject matter expert who will be responsible for the design, implementation, and continuous improvement of the IT Configuration Management practice. The successful candidate is a highly experienced practitioner who will directly contribute to and execute data quality and lifecycle policies, partner with enterprise-wide stakeholders, and mitigate data risk with CMDB governance & control standards. The successful candidate has specialized experience with the ServiceNow platform and its data model and can effectively communicate a long‑term vision for Configuration Management and CMDB. Role Responsibilities Design, implement, and execute the Configuration Management process, policies/standards, and risk control Conduct data quality and gap analysis, utilize industry best practices, and implement improvement initiatives Define and plan the discovery, ingestion, and reconciliation of Configuration Items (CI) across the bank’s technological footprint, in collaboration with ServiceNow engineering team Enforce high CMDB data quality standards and coordinate remediation initiatives with technology partners and governance bodies Execute CMDB and CI data stewardship activities including CI lifecycle management, attribute completeness, and compliance with process standards Define and track CMDB health metrics/KPIs and build reports intended for senior leadership audience on process success and business value Execute and ensure successful completion of CMDB‑related audits and compliance requests Ensure the successful integration of Configuration Management to other IT processes, including ITSM (e.g. Incident, Problem, Change, Release), Asset Management, and Security Operations Maintain thorough documentation on business and functional requirements, existing workflows, and future use cases Develop training guides and conduct training sessions with CMDB end‑users and CI owners Act as a change agent to expand the organization’s CMDB data model towards ServiceNow’s CSDM framework. Key Qualifications 5+ years’ relevant Configuration Management experience in a large, enterprise environment Advanced proficiency with ServiceNow’s platform UI, CMDB data model, and CSDM framework Strong understanding of ServiceNow’s Discovery, data integration and reconciliation, and ITOM Familiarity with enterprise IT infrastructure technologies (e.g. cloud technologies, networking) Proficient with M365 tools, primarily PowerPoint, Excel, and Visio Proficient with producing and communicating metrics/KPIs, reports, and dashboards to senior leadership and governance teams Certifications in ITIL, Agile, Lean, or other methodologies are a strong asset Certifications in ServiceNow platform administration or other related platforms are a strong asset Bachelor’s degree in a technical field or equivalent years of experience in a related discipline Experience in highly regulated organizations subject to regular compliance/audit is a strong asset Interview Process: Interviews will take place this in two rounds during the same week this month. Seniority level Mid‑Senior level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting and Banking #J-18808-Ljbffr