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E-commerce Customer Service Associate

4 months ago

Whitby, Canada GP Bikes Inc. Full time
*Overview:*
If you enjoy going the extra mile for a customer, making them feel like they know you well (even if you haven’t met face-to-face), then this may be the job for you The Online/E-Commerce Sales Associate delivers outstanding customer service as they support clients by phone or email as they make online purchases. They pick the ordered products from our retail store or special order the items as necessary. Sales are enhanced by providing information about alternative products or add-ons. The Online Sales Associate will also enter all new or updated products to GP Bikes’ website, including data and images. Online Sales Associates help customers shopping in the retail store as needed. The individual must be able to work Saturdays. Working motorcycle trade shows beyond our normal store hours 2-3 times a year is compulsory.

*Qualifications:*
* Passion for the riding lifestyle
* Motorcycle apparel, accessories or Parts sales experience is an asset
* Previous customer service experience
* Excellent interpersonal skills and an ability to build trust and rapport
* Ability to move between various tasks without losing focus
* Strong verbal, written, and keyboarding skills are required to compose professional emails and converse with customers by phone
* Able to work with ease in a web-based computer environment
* Strong attention to detail
* Some post-secondary education preferred

*What you’ll get:*
* Be part of a great team of people
* A fun and fast paced environment
* Full-time hours
* Compensation begins at $16.55-$18/hour depending on experience
* Group Insurance Benefits (once eligibility requirements have been met)
* Employee discounts on product
* Profit Sharing Plan

Your schedule will be determined based on our business hours. Please note, you can be scheduled prior to our opening time for regular duties. There may also be circumstances for business needs where you are scheduled outside of our regular business hours for various reasons (ex. special projects, meetings, inventory or Bike Shows).

_GP Bikes is committed to providing a barrier-free work environment in conjunction with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. As such, GP Bikes will make accommodations available to applicants with disabilities upon request during the recruitment process._

_The above description reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and will not be construed as a detailed description of all the work requirements that may be inherent in the job. Employees may perform other related duties and tasks as required to meet the needs of the operation._

_#HP_

Job Types: Full-time, Permanent

Pay: $16.55-$18.00 per hour

Expected hours: 40 per week

Benefits:
* Dental care
* On-site parking
* Store discount
Day range:
* Monday to Friday
* Weekends as needed
Shift:
* 10 hour shift
* 8 hour shift
Work setting:
* Apparel store

Application question(s):
* How many years of Motorcycle or Dirt Bike Riding experience do you have?
* What is your availability for work from Monday-Saturday? (NOTE: We are closed on Sundays)

Experience:
* Customer service: 1 year (preferred)
* Sales: 1 year (preferred)

Licence/Certification:
* M2/M Licence (preferred)

Work Location: In person