Platform Reliability Engineer

2 weeks ago

Toronto, Canada Manulife Financial Full time

Do you enjoy working in a fast-paced environment with highly skilled individuals and solving problems? Would you enjoy being a part of a cohesive, impactful team that makes work fun? Is continuous learning part of your DNA? We’re looking for a Platform Reliability Engineer who is passionate about working on a team with the purpose of enabling visibility of application health and performance data. Contributing to our AI Operations Team in delivering value and driving successful implementation of the solutions. Our team provides consulting and application monitoring services to other teams, creates application dashboards and finds innovative ways to surface operational data using an observability tool stack. We play a crucial role in the shift towards becoming a data-driven organization. Our goal is to facilitate quick and easy understanding of the customer and business partner experience for applications in all business segments. Position Responsibilities Contribute to a team of technology engineers and professionals dedicated to the success of our Moogsoft AI Operations platform. Collaborate with Domain Experts to understand implications on Manulife’s technology strategy. Help implements a strategic roadmap for AI Operations. Solution new requests for work from our partner teams across all segments. Create visibility of our myriad of data and help our partners understand this data. Supporting the team to enhance and develop our tooling through training. Train our allies in the business to drive understanding. Interact with technical and non technical audiences. Maintaining positive relationships with many internal teams and our vendor partner. Track emerging technology and policy trends that might affect day-to-day operations. Adapting to constantly evolving priorities. Required Qualifications 5 years + experience within relevant technical roles. Experience with Jira. Experience with monitoring tools: New Relic, CA APM, PRTG. Experience with AI Operations tooling such as Moogsoft. Coding experience with NodeJS or JavaScript. Scripting experience with languages such as PowerShell or Python. Understanding of Reliability Engineering and the benefits of it. Collaborative approach to work with team members; able to coach, participate in design reviews, support or drive design sessions. Good organization and problem-solving skills. Good verbal and written communication; able to effectively articulate technical vision, possibilities and outcomes. You must be passionate about using data to advance our effectiveness and enable superb customer experiences. A focus and passion for Innovation, creativity and curiosity; creating excellent customer experiences. Confidence to challenge and ask hard questions with different work partners such as colleagues, technical teams and vendors. Preferred Qualification A sense of humor because our team enjoys what we do and have fun while doing it

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