Services Business Strategy Senior Director- Retail Execution

Services Business Strategy Senior Director - Retail Execution Join to apply for the Services Business Strategy Senior Director - Retail Execution role at Salesforce . 4 days ago – Be among the first 25 applicants. About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. Applications will be accepted until 12/12/2025. Department Overview Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform. Overview of the Role Our Business Strategy Directors lead dedicated, impactful, collaborative teams passionate about delivering complex, transformational strategy engagements. Partnering with C-level customers, they craft innovative, industry-specific and experience‑led strategies which clearly define the vision, metrics and roadmap to achieve desired business outcomes. Business Strategists work with our key industry customers, partners, and technical delivery leaders to drive scale, speed to value, and a sustained landscape for future success. Key responsibilities include: Providing industry subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles. Helping position and sell large‑enterprise consulting engagements to customers. Working cross‑functionally within Salesforce to define the program scope, team, value narrative and pitch. Conducting assessments and facilitating workshops to develop a future‑state vision. Performing and distilling customer, industry and end‑user research to identify key customer needs, expectations and experience‑led business opportunities. Identifying enterprise business process/operations improvements to realize efficiencies and increase impact. Developing multi‑year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives. Helping business and technology leaders adopt new digital operating models, governance strategies and approaches. Uncovering future sales opportunities to drive customer value. Developing strategic use cases to project the value of strategy, case for change and implications for the organization. Cultivating solution/organizational adoption and strategy evolution to continue to deliver value with quicker delivery cycles. Developing an industry strategy competency, sharing standard methodologies, advising and collaborating with peers. Preferred Qualifications 15+ years of experience consulting in enterprise‑level technology transformation programs at Fortune 500 companies. GTM support experience, including scoping, proposal development, RFP response, demos/presentations. Experience in Enterprise Architecture, Business Strategy, Product Management, Agile, Program Governance, Experience Design, Change Management and/or Value Realization. Salesforce product knowledge and solution design are required. Knowledge of the key business value drivers and success metrics typical of large‑enterprise companies. Ability to develop industry POVs that include identifying market trends, responses & solution offerings. Ability to analyze and synthesize information, working in situations where data may be absent/ambiguous and creative approaches are required. Comfortable pitching to C‑suite executives, including objection‑handling abilities. Thriving working cross‑functionally, particularly with Sales, Engagement Leaders, Solution and Technical Architects, Designers and External Partners. Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.). Benefits We have a public‑facing website that explains our various benefits for health, finance, time off, perks, parental benefits and discounts. Visit salesforcebenefits.com for the full breakdown. Accommodations If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form. Posting Statement Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. For New York‑based roles, the base salary hiring range for this position is $207,100 to $315,900. For Colorado-based roles, the base salary hiring range is $188,300 to $287,200. For Washington-based roles, the base salary hiring range is $188,300 to $287,200. For Washington, D.C. based roles, the base salary hiring range is $188,300 to $287,200. For Maryland-based roles, the base salary hiring range is $207,100 to $315,900. For California-based roles, the base salary hiring range is $207,100 to $315,900. For Hawaii-based roles, the base salary hiring range is $188,300 to $287,200. For Illinois-based roles, the base salary hiring range is $188,300 to $315,900. For New Jersey-based roles, the base salary hiring range is $207,100 to $315,900. For Vermont-based roles, the base salary hiring range is $188,300 to $287,200. #J-18808-Ljbffr