Partner Success Representative – EdvantagePerks Program

Partner Success Representative – EdvantagePerks Program With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service. Job Description What You’ll Do: Reporting to the Manager, EdvantagePerks Program, you’ll play an essential role in driving the success of our affinity program by nurturing partnerships and growing the program’s reach. You’ll work directly with our B2B partners who offer amazing discounts to our members, ensuring they feel supported, engaged, and excited about being part of the EdvantagePerks family. If you love helping businesses succeed and want to take a hands-on approach to growing our program, this could be your next big opportunity The core parts of your role will be to: Building Strong Relationships: You’ll be the go-to person for your assigned partners, working closely with them to build trust and ensure they’re getting the most out of their partnership with EdvantagePerks. Driving Growth: Promote new opportunities to existing partners and collaborate with our Marketing team to help partners shine with our members. Onboarding Made Easy: Oversee the seamless onboarding process for new partners, keeping everything organized - from legal agreements to invoicing to report setup. Tracking Success: Use Salesforce to track partner metrics and progress, helping us stay on top of key performance indicators and forecast future success. Planning & Quality Assurance: Regularly check in with partners to make sure their offers still align with our program’s goals, making adjustments as necessary. Help create actionable plans that align our business goals with the needs of our partners. Collaborative Problem-Solving: Work with the EdvantagePerks Call Centre team to handle member and partner inquiries and escalate issues when needed. Creative Collaboration: Partner with the Marketing team to engage and excite both our partners and our members. Streamlining Processes: Continuously find ways to improve how we work with partners, making their experience with us as efficient and enjoyable as possible. Exploring New Ideas: If you spot a way to make the program even better, let’s discuss and see what can be improved. Qualifications Let’s Talk About You: This is the unique blend of skills and experience we would love to see in an ideal candidate: Experience: You’ve spent 3-5 years building successful relationships with business partners and you know how to get things done. If you’ve worked with an affinity or loyalty program before, that’s a plus Problem-Solving Skills: You’re a creative thinker who loves finding new solutions. You’re independent but also a great collaborator who’s not afraid to ask questions when needed. Sales Savvy: You’ve got a knack for spotting opportunities and know how to sell in a way that’s a win-win for everyone. Communication: Whether it's email, phone calls, or virtual meetings, you communicate with confidence and clarity. You have no problem presenting an idea or sales pitch. Tech-Savvy: You’re familiar with Salesforce or similar CRM tools and can use them to track progress, report on metrics, and keep things organized. Proficient in Microsoft Suite. Education: A degree in business (or a related field) is great, but we’re more interested in finding someone who’s passionate about this role and eager to make an impact. We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit. Additional Information Some of the Perks We Offer: We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here: Rewarding salary and bonuses that truly value your dedication Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day Defined benefit pension plan for a financially confident retirement 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario) Access to a wealth of learning resources, including LinkedIn Learning for professional development Flexible work-from-home and hybrid options Unlock your potential with opportunities for advancement Let’s work together If you are interested in this opportunity, please apply online. OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities. As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique. We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted. #J-18808-Ljbffr