Senior Fraud Operations Analyst

2 weeks ago


Toronto, Canada Benevity Full time

Senior Fraud Operations Analyst Join to apply for the Senior Fraud Operations Analyst role at Benevity. Benevity is the way the world does good, providing companies and their employees with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro‑actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. Benevity has people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more. Responsibilities Investigate fraud attempts such as account takeovers involving donor, nonprofit, or client accounts Investigate fraud attempts such as EFT mismatches or anomalies during fund disbursements or payouts Investigate fraud attempts such as suspicious activity patterns in donations, volunteering, or user access Utilize AI‑enabled tooling and technology purpose‑built for non‑profit fraud monitoring, as well as commercially available tools and technologies fit for purpose Collaborate with stakeholders across the business including Legal, Finance, Non‑Profits Team and other teams to refine detection rules, alerts, and workflows Leverage automation and AI/ML models to improve fraud detection, security monitoring, and incident response Influence and improve fraud operations processes, including prevention strategies and use of intelligent tooling Provide mentorship, coaching, and support to junior fraud analysts Foster a collaborative culture focused on learning, knowledge sharing, and operational excellence Qualifications 3–5 years of experience in fraud operations Hands‑on experience with fraud tooling such as transaction monitoring, case management, identity verification, anomaly detection, and behavioral analytics platforms Strong understanding of fraud schemes relevant to Benevity, including account takeovers, EFT mismatches or anomalies, suspicious activity patterns across donations, volunteering, or user accounts, financial fraud schemes such as impersonation fraud, document fraud, and social engineering and phishing aimed at obtaining account credentials or financial information Demonstrated ability to mentor and coach junior team members Proven track record of improving operational processes in security or fraud contexts Strong communication skills, with the ability technical and business audiences Experience applying automation or AI/ML techniques to enhance fraud detection Nice to Have Scripting/automation experience (Python, PowerShell, Bash) Knowledge of compliance frameworks (PCI DSS, SOC 2, ISO27001, GDPR) Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to #J-18808-Ljbffr



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