Customer Success Manager
3 weeks ago
Overview Job Description Customer Success Manager Location : Ontario (GTA) Department : Customer Success PositionSummary : A&R Solutions is seeking our first Customer Success Manager (CSM) to establish and lead a new Customer Success function within the organization. This role is ideal for a proactive, strategic, and relationship-driven professional who thrives on building processes from the ground up while ensuring exceptional customer experiences. As the CSM, you will be responsible for developing the foundation of our Customer Success department—with the guidance and support of our Support and Sales Managers / Directors —while also managing client relationships, driving satisfaction, and ensuring clients receive maximum value from our IT services. If you’re a builder, a strategist, and a relationship expert.... this role was made for you Responsibilities Serve as the primary point of contact for assigned client accounts, acting as a trusted advisor and advocate. Design and implement the Customer Success framework, including processes for onboarding, client health tracking, business reviews, and satisfaction surveys. Collaborate closely with Support and Sales Managers to align customer success goals with service delivery and growth initiatives. Proactively monitor client satisfaction and address concerns before they escalate. Participate in regular business reviews with clients, providing insights and recommendations to strengthen their IT strategy. Develop metrics and reporting to track customer health, retention, and success outcomes. Identify opportunities for additional services (cybersecurity, cloud, backup & recovery, etc.) and collaborate with sales for execution. Build and document scalable processes and best practices to grow the Customer Success department. Act as an escalation point for service issues, ensuring transparent communication and resolution. Drive client renewals and long-term relationships. Qualifications & Skills Proven experience in Customer Success, Account Management, or IT Service Delivery (MSP experience preferred). 2–5 years of experience in a Customer Success, Account Management, or IT Service Delivery role. Strong understanding of managed IT services (endpoint, infrastructure, SaaS, cybersecurity, backup, Microsoft 365, etc.). Track record of building or shaping new processes, teams, or departments. Excellent communication and relationship-building skills with both technical and business stakeholders. Ability to work collaboratively across departments (Support, Sales, Projects). Highly organized, strategic thinker with the ability to execute in a growing company environment. Familiarity with PSA tools (e.g., Autotask, Datto RMM, ScalePad) is an asset. Benefits and Opportunities Foundational Role: Be the first CSM at A&R Solutions and shape the Customer Success department. Collaborative Environment: Work alongside talented IT professionals in a supportive and dynamic workplace. Strategic Influence: Work directly with company leadership to shape client experience, retention strategies, and long-term growth. Career Development: Access to training, mentorship, and opportunities for advancement as the department scales. Work-Life Balance: Supportive and collaborative environment with flexibility to manage client relationships effectively. Impactful Work: Play a critical role in ensuring our clients’ IT success, security, and long-term partnership with A&R Solutions. #J-18808-Ljbffr
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Customer Success Manager
4 weeks ago
Burlington, Canada A&R Solutions Full timeOverviewJob DescriptionCustomer Success Manager Location : Ontario (GTA) Department : Customer Success PositionSummary : A&R Solutions is seeking our first Customer Success Manager (CSM) to establish and lead a new Customer Success function within the organization. This role is ideal for a proactive, strategic, and relationship-driven professional who...
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Customer Success Manager
2 weeks ago
Burlington, Canada A&R Solutions Full timeOverviewJob DescriptionCustomer Success Manager Location : Ontario (GTA) Department : Customer Success PositionSummary : A&R Solutions is seeking our first Customer Success Manager (CSM) to establish and lead a new Customer Success function within the organization. This role is ideal for a proactive, strategic, and relationship-driven professional who...
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Customer Success Manager
1 week ago
Burlington, Canada CCi Global Technologies Full time**Customer Success Manager** **Location**: Burlington, ON (In-Office) **Salary**: $85,000 per year + Bonus (Total Earning Potential: $100,000) **Job Type**: Full-time, Permanent **Experience**: 3-5 years (required) **Industry**: SaaS / Technology **About CCi Global Technologies** CCi Global Technologies is a leading SaaS and DaaS solutions provider...
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Customer Success Manager
3 days ago
Burlington, Canada Absolute Home Services Inc Full time**Overview of Absolute Home Services** Absolute Home Services is home services company that provides painting, landscaping and handyman services to home owners. We are a fast growing company devoted to creating customer loyalty by providing excellent customer service and professional quality work. **Job Purpose** **Duties and Responsibilities** The...
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Burlington, Canada A&R Solutions Full timeA leading IT services firm in Ontario is seeking a Customer Success Manager to establish a new Customer Success function. This role involves building relationships, driving client satisfaction, and shaping processes for a new team. The ideal candidate has experience in Customer Success and is familiar with managed IT services. This position promises growth...
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Customer Success Specialist
1 week ago
Burlington, Canada Port 443 Full time**About Us** At Port 443 we work together, laugh together, and eat a lot of donuts together. (Have you seen our Instagram? It’s basically a food blog.) Our products (My Music Staff, TutorBird & AthletaDesk) are always evolving, making for an exciting and dynamic environment. Every day, we’re connecting with thousands of users all around the world. If...
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Client Success Manager
3 days ago
Burlington, Canada Adlib Software Full timeWho we are Adlib has been transforming the way enterprise organizations overcome unstructured content challenges for over 15 years. Our content intelligence and automation solutions allow thousands of global customers to discover, standardize, classify, extract and leverage clean structured data from complex unstructured documents to simplify compliance,...
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Customer Success Representative
1 week ago
Burlington, Canada CCi Global Technologies Full timeJob description The purpose of the CSR member is to work to resolve support cases assigned from the case manager while maintaining a high level of customer experience. The team member will work on assigned support cases while being involved in assisting other team members. They will work collaboratively with other CCi team members to resolve cases...
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Client Success Manager
1 week ago
Burlington, Canada Grantek Systems Integration Full timeCompany Description** From concept to design to execution, **be part of an innovative organization that helps transform client ideas into realities.** Do you want to impact the world around you on by providing cutting edge solutions to clients? Does having a company care about your career today and into the future motivate you? Does an environment where...
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Specialist Ii, Customer Success Manager
3 days ago
Burlington, Canada TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by...
