Principal Product Manager

Join to apply for the Principal Product Manager - Ecosystems role at Life360. About Life360 Life360’s mission is to keep people close to the ones they love. Our category‑leading mobile app and Tile tracking devices empower members to protect the people, pets, and things they care about most with services such as location sharing, safe driver reports, crash detection, and emergency dispatch. Life360 serves approximately 91.6 million monthly active users across more than 180 countries. About the Job Life360 is building the world's leading family coordination and location intelligence platform, serving 88 million monthly active users across 180+ countries. As we scale, we are investing heavily in the platform foundation that powers innovation—both for our internal engineering teams and the ecosystem of partners who want to build on Life360’s unique data and capabilities. Responsibilities The Internal Platform: Build the APIs, tools, services, and infrastructure that enable Life360’s product teams to ship features faster, more reliably, and at scale to millions of families. The External Platform: Create the developer program, partnership framework, and integration capabilities that allow third‑party developers and strategic partners to build on Life360’s location intelligence, family coordination, and safety platform. This role requires someone who has done this before —someone who has built and scaled developer platforms, managed both internal and external developer communities, and understands the nuances of API design, SDK distribution, developer education, partner programs, and ecosystem growth. Why This Role Matters For Internal Teams: Every product team depends on platform services. Better APIs, tools, and infrastructure translate to faster innovation, fewer bugs, and happier engineers. For External Partners: A well‑designed developer platform unlocks entirely new use cases—think smart home integrations, insurance partnerships, logistics applications—all built on Life360’s location intelligence. For Members: More integrations = more value. A thriving ecosystem means families get better experiences, more choices, and innovative solutions we couldn’t build alone. For the Business: Platform thinking creates defensible moats, partnership opportunities, and potential new revenue streams through API access. The Challenge You'll build this from a strong foundation but with significant green‑field opportunity. You must balance the immediate needs of internal teams shipping to production daily with the long‑term vision of building an external ecosystem similar to Strava’s or Shopify’s app ecosystems and integrations. You'll navigate complex trade‑offs—openness vs. security, flexibility vs. governance, innovation velocity vs. API stability—while working across the company. The Opportunity This is a high‑impact, high‑visibility role. You'll shape Life360’s developer brand, define our approach to ecosystem partnerships, and ultimately expand how families worldwide interact with technology that keeps them safe and connected. US salary range: $178,500 – $261,500 USD.Canadian salary range: $207,000 – $242,500 CAD. What You’ll Do Drive the vision, strategy, and roadmap across the full spectrum of developer touchpoints: APIs, SDKs, documentation, developer portals, sandbox environments, integration tooling, partner programs, and privacy & trust compliance. Champion world‑class developer experience across both internal and external platforms—ensuring consistency, quality, and delight at every touchpoint from first API call to production deployment. Define and lead the vision, strategy, and roadmap for developer experience across: Public and private API design and management Developer portals SDKs for iOS, Android, and web platforms Developer documentation, guides, and reference materials Sandbox and testing environments Integration tooling and debugging capabilities Error handling, monitoring, and observability Authentication, authorization, and security frameworks Partner with engineering and design peers to ship intuitive, high‑quality platform features that reduce time‑to‑first‑call, accelerate integration velocity, and increase successful implementations. Drive platform reliability, scalability, and performance standards—ensuring high availability and operational excellence for services that millions depend on. Developer Engagement & Community Deeply understand developer needs through direct engagement, user research, feedback channels, and data analysis—representing internal engineering teams and external partner developers. Establish developer education programs including documentation, video tutorials, sample code, quickstart guides, and best practices. Create feedback loops that turn developer insights into continuous product improvements and platform enhancements. Evangelize the platform internally and externally—engaging with the developer community and championing platform adoption. Ecosystem & Partnership Management Own the external developer program strategy—defining partnership tiers, application review processes, scaling criteria, and graduated support models similar to Strava and Twilio. Establish partner enablement programs with dedicated resources for high‑impact integrations, including partner account managers. Drive ecosystem growth metrics: partner acquisition, application approvals, integration velocity, ecosystem GMV/value delivered, and partner satisfaction (NPS). Collaborate with business development and legal on partnership agreements, commercial terms, data sharing policies, and compliance requirements. Own platform observability strategy—instrumenting APIs with monitoring, analytics, and alerting to ensure reliability and enable data‑driven decisions. Partner with security and privacy teams to build developer‑friendly authentication flows (OAuth, API keys) and data access controls that protect member information. Align with support and DevRel teams to build tiered support infrastructure—from self‑service documentation to premium support for strategic partners. Foster a culture of ownership where platform engineers take pride in building systems that empower thousands of developers. Required Qualifications 8+ years of product management experience with a strong track record in developer platforms, API products, or technical infrastructure—ideally spanning both internal platform/tooling and external developer ecosystems. Dedicated developer platform experience—built and scaled APIs, SDKs, developer portals, or integration platforms used by engineering teams or external partners. Deep technical fluency—comfortable with API design (REST, GraphQL, webhooks), SDK development, OAuth, and reviewing technical specifications. Proven developer advocacy skills—engaged with developer communities, collected feedback, evangelized platforms, and translated needs into product improvements. Exceptional communication—articulated complex technical concepts clearly to engineers, executives, documents, and roadmaps. Hands‑on developer background—experienced in integrating APIs, debugging SDK issues, and reading documentation at all hours. Ideal Experience API‑first or platform company experience—worked at Stripe, Twilio, Shopify, Plaid, or similar where APIs are the product. Built both internal and external platforms—managed platform teams serving internal engineering organizations and external developer partners. Developer program management—designed and ran developer programs with tiering, approval workflows, rate limits, and partner support escalation. SaaS/mobile/location‑based services—experience in high‑scale consumer platforms involving location data or family/safety use cases. Developer tooling expertise—familiarity with OpenAPI/Swagger, Postman, GraphQL playgrounds, developer portals, and API client generation tools. Our Benefits Competitive pay and benefits. Medical, dental, vision, life and disability insurance plans (100% paid for US employees). Supplemental plans for Canadian employees. 401(k) plan with company matching in the US and RRSP with DPSP for Canadian employees. Employee Assistance Program (EAP) for mental wellness. Flexible PTO and 12 company‑wide days off throughout the year. Learning & Development programs. Equipment, tools, and reimbursement support for a productive remote environment. Free Life360 Platinum Membership for your preferred circle. Life360 Values Be a Good Person – We have a team of high integrity people you can trust. Be Direct with Respect – We communicate directly, even when it’s hard. Members Before Metrics – We focus on building an exceptional experience for families. High Intensity, High Impact – We do whatever it takes to get the job done. Our Commitment to Diversity We believe that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better results. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work. We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any legally protected status. We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful. Even if you don’t meet 100% of the below qualifications, you should still seriously consider applying #J-18808-Ljbffr