Change & Transformation Specialist

Overview Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of. At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences. This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG. What’s in it for you as an employee of QFG? Health & wellbeing resources and programs Paid vacation, personal, and sick days for work-life balance Competitive compensation and benefits packages Work-life balance in a hybrid environment with at least 3 days in office Career growth and development opportunities Opportunities to contribute to community causes Work with diverse team members in an inclusive and collaborative environment Role We’re looking for our next Change & Transformation Specialist. Could It Be You? The Change and Transformation Specialist will be responsible for leading and supporting change initiatives across the organization. This role will focus on minimizing employee resistance and maximizing employee engagement, ensuring that changes are implemented smoothly and effectively to achieve desired business outcomes. This role will have a particular focus on helping drive QFG’s AI Transformation. Need more details? Keep reading… Responsibilities Develop and implement comprehensive change management strategies and plans, including communication, stakeholder management, training, and resistance management. Conduct change impact assessments and readiness assessments to identify potential risks and develop mitigation strategies. Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats. Collaborate and coordinate with project teams, leadership, and employees to ensure alignment and buy-in for change initiatives. Lead and create change management communication plans and content, partnering with stakeholders across the business to execute. Create and deliver engaging communication materials to inform and educate employees about upcoming changes. Design and facilitate training programs to equip employees with the necessary skills and knowledge for new processes, systems, or technologies. Monitor and evaluate the effectiveness of change management efforts, making adjustments as needed. Support the identification and evaluation of risks, issues, dependencies, and constraints associated with the project, as well as the design of mitigating solutions. Act as a coach and mentor to leaders and managers on change leadership best practices. Support the development of effective working relationships for projects and identify and respond to stakeholder needs and concerns. Identify and address resistance to change, fostering a positive and adaptive culture. Contribute to the continuous improvement of change management methodologies and tools within the organization. Qualifications Have a bachelor’s degree in Business Administration, Human Resources, Organizational Development, or a related field. Have 5+ years of experience in change management, organizational development, or project management. Have a proven track record of successfully leading and implementing complex change initiatives. Have strong understanding of change management principles, methodologies, and tools (e.g., ADKAR, Prosci). Have excellent communication, interpersonal, and presentation skills. Have the ability to influence and engage stakeholders at all levels of the organization, executive level to frontline. Have strong analytical and problem-solving abilities. Have the ability to work effectively in a fast-paced and dynamic environment. Have great AI Orientation: already using AI tools, solid understanding of AI opportunities and challenges for organizations to overcome. Additional Information Please note this role will be required to be in office 3 days a week Application Sounds like you? Click below to apply At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us. Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs. #J-18808-Ljbffr