Appeal Officer

Job Information Job Title: Appeal Officer Job Requisition ID: 76901 Ministry: Assisted Living and Social Services Locations: Edmonton, Red Deer, Calgary, or Lethbridge Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Competition Closing Date: November 19, 2025 Classification: Program Services 1 Salary: $2,297.14 to $2,989.82 bi‑weekly ($59,955 - $78,034 per year) The Government of Alberta is committed to a diverse and inclusive public service that reflects the populations served to best meet the needs of Albertans. Diversity, inclusion and innovation are valued and supported. Assisted Living and Social Services (ALSS) provides supports for seniors, families, and communities, and helps Albertans access disability services, continuing care, financial supports, affordable housing, services for the homeless, and other social‑based programs. The Ministry supports Albertans through a person‑centered, integrated service delivery model that recognizes the unique circumstances, experiences and strengths of individuals and families. The Appeals Secretariat is a neutral government body that administers the appeals process for Albertans appealing decisions on social services they receive or applied for to the Citizen’s Appeal Panel (CAP). The CAP is a neutral adjudicative tribunal providing fair, impartial, and independent hearings to Albertans. Secretariat provides support to CAP and parties to an appeal ensuring a timely and fair process. Responsibilities Provide administrative support for all appeals by contacting parties to obtain, clarify, and confirm pertinent information required to facilitate timely appeals. Inform, educate and consult with parties and stakeholders on appeals and the appeal process. Manage complex appeals. Provide support in the development and implementation of appeal processes and procedures. Competencies Creative Problem Solving Drive for Results Agility Qualifications Requirements: Two‑year Diploma or Degree in public administration, social science, law, or paralegal; no experience required. Equivalency: Directly related education or experience considered on the basis of: 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education. Assets: Experience in a legal or quasi‑judicial environment; experience with complex issue interpretation and conflict resolution. Strong interpersonal and communication skills. Experience working with diverse and/or vulnerable populations (e.g., individuals with social barriers, mental health issues and a variety of challenging circumstances). Experience understanding and interpreting legislation. Hours of Work: 36.25 hours per week, Monday – Friday. Final candidates will be required to undergo a security screening. Any costs associated with obtaining the required documents/checks or interview travel expenses will be the responsibility of the candidate. Out‑of‑province applicants can obtain the required documents/checks from the province they currently reside in. Positive workplace culture and work‑life balance. Leadership and mentorship programs. How to Apply Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of the required competencies. Candidates are required to apply for a job online. For more information, visit and It is recommended applicants who have completed post‑secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) ( or from a recognized Canadian Credential Evaluator. Please include the assessment certificate from IQAS or any other educational assessment service as part of your application. Closing Statement This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted. If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Nadine Uwimana at #J-18808-Ljbffr