Dining Services Manager

What’s in it for you? Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies. The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates. Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe. Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage. A Focus on Mental Health and Wellness. Just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information. We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward Imagine working in a place that brings out the best in you and helps others feel right at home. We provide an environment that balances independence with support. We customize our care, so that it’s right for our residents and their loved ones. A funny thing happens when we encourage our residents to engage and enjoy—we do the same. This is healthy living at its finest. Join us. Click here for This is Marquise Hospitality video Job Summary Contract position – hire through to April 19, 2026 (end of contract) The Dining Services Manager will ensure that the highest standard of service and quality is consistently being met within all areas of the Dining Room, Bistro, Pub, Tweeds and Private Dining Rooms within Parksville’s premium retirement community, Berwick Parksville. Schedule: Wednesday to Sunday – 9:30am-6:00pm and/or per operational requirements Duties And Responsibilities Ensure excellence and take ownership of all Front of House operations by; An on-floor presence during entire meal periods in all 3 dining outlets (a total of 3 hours). This will include not only touching the tables for resident feedback, but assisting the staff where needed. Manage all function sheets, ensuring they are filed in the appropriate areas and team members are pre shifted on the day’s events and well prepared. This will include working closely with the Active Living Team Leading and being present at all lunch and dinner Showtimes with action plans of service points- high engagement. Work with your hosts, giving them daily incentives and key service standards to work on with the team members. Empower them to take control and lead. Update EPay with team members accurate start and finish times from the previous day while monitoring any unapproved overtime. Reconciliation of POS chits including follow-up with any resident or team member billing concerns. WEEKLY Update Function Sheets and Function Tracking Log. Check with the Executive Chef and DOH for accurate costing details if needed. Conducting monthly in-services with dining room members on service standards and resident engagement (ex. table etiquette or how to handle a resident complaint, proper service techniques etc.). Train through demos, hand-outs, or pictures and ensure team members sign off. This will be in co-ordinance with the DOH ON-GOING Prior to service in all dining areas, patrol for any cleaning or maintenance issues. Follow-up with DOH, Housekeeping or log in WorxHub. Responding efficiently and professionally to resident feedback, both positive and negative. Ensure focus is on correcting problems in the moment and/or investigating concerns – ensure prompt follow up with residents. Recruiting, hiring and continuous training Front of House team members. Create and execute a monthly “Pop-up”. Ensuring service standards are being met (high awareness of dining room cleanliness/tidiness) and initiate corrective actions where necessary. Taking the lead with set-up, delivery and tear-down of service for a variety of special events, including. birthday tea, summer BBQ’s, happy hours etc. Being the first point of contact for all hourly Front of House team members. Encouraging employee engagement through the Compass and Berwick social media platforms. Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply. For accommodation requests during the hiring process, please contact for further information. #J-18808-Ljbffr