Top Customer Solutions Developer, High Touch Support, Compute, Google Cloud
3 weeks ago
Top Customer Solutions Developer, High Touch Support, Compute, Google Cloud Apply for the Top Customer Solutions Developer, High Touch Support role at Google. Qualifications Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience. 6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development. Experience creating content for technical audiences (e.g., developer documentation, industry white papers). Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, or Go. Experience with web technologies (HTTP, HTML, DNS, TCP). Experience working with distributed systems, and in distributed systems solutions, design patterns, or best practices. Preferred Qualifications Experience working with any public cloud services and infrastructure (e.g., Google Cloud Platform). Experience with cloud computing and debugging complex workload issues across large-scale, multi-node environments. Experience with one or more of the following solutions: System virtualization, on-premise or hybrid cloud computing. Experience developing developer tools (e.g., automation, testing, debugging). Experience as a system/network administrator working with Linux/Unix systems, from Kernel to Shell, file systems, and client-server protocols. Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues. Responsibilities Develop an in-depth understanding of Google Cloud's product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis. Act as consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud. Understand customer issues, advocate their needs with internal teams (including Product and Engineering), to find ways to improve the product and drive production. Work as part of a team that globally ensures 24-hour customer support, including a need to sometimes work non-standard work hours/shifts, and may include weekend work. Work with customers on their production Google Kubernetes Engine/Anthos deployments to resolve issues and achieve product readiness, availability, and scale. Triage and handle technical escalations, platform outages, technical issues, and executive concerns. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form. Seniority Level Not Applicable Employment Type Full-time Job Function Project Management, Consulting, and Engineering Industries Information Services and Technology Information and Internet Referrals increase your chances of interviewing at Google by 2x Get notified about new Solutions Developer jobs in Waterloo, Ontario, Canada. #J-18808-Ljbffr
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Southwestern Ontario, Canada Google Full timeTop Customer Solutions Developer, High Touch Support, Compute, Google Cloud Apply for the Top Customer Solutions Developer, High Touch Support role at Google. Qualifications Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience. 6 years of experience troubleshooting and advocating for customers' needs, triaging technical...
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Southwestern Ontario, Canada Google Full timeTop Customer Solutions Developer, Compute, High Touch Support, Google Cloud Join Google as a Top Customer Solutions Developer supporting high-touch, 24x7 customer success on the Google Cloud Platform. You will work with enterprise customers, troubleshooting complex environments, providing technical escalations, and serving as a consultant to improve product...
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Southwestern Ontario, Canada Google Full timeTop Customer Solutions Developer, Compute, High Touch Support, Google Cloud Join Google as a Top Customer Solutions Developer supporting high-touch, 24x7 customer success on the Google Cloud Platform. You will work with enterprise customers, troubleshooting complex environments, providing technical escalations, and serving as a consultant to improve product...
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Southwestern Ontario, Canada Google Full timeTop Customer Solutions Developer, Compute, High Touch Support, Google Cloud 2 days ago Be among the first 25 applicants Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Austin, TX, USA. Minimum qualifications Bachelor's degree in Science, Technology,...
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Southwestern Ontario, Canada Google Full timeTop Customer Solutions Developer, Compute, High Touch Support, Google Cloud 2 days ago Be among the first 25 applicants Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Austin, TX, USA . Minimum qualifications Bachelor's degree in Science, Technology,...
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Southwestern Ontario, Canada Google Full timeTop Customer Solutions Developer II, Networking, Google Cloud Join to apply for the Top Customer Solutions Developer II, Networking, Google Cloud role at Google About The Job The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security,...
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Senior Cloud Solutions Engineer — Compute
3 weeks ago
Southwestern Ontario, Canada Google Full timeA leading technology company is seeking a Top Customer Solutions Developer for their Google Cloud division. You will be responsible for supporting high-touch customer success, troubleshooting complex environments, and advocating for product improvements. The ideal candidate should have a Bachelor's degree in a relevant field and extensive experience in...
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Senior Cloud Solutions Engineer — Compute
3 weeks ago
Southwestern Ontario, Canada Google Full timeA leading technology company is seeking a Top Customer Solutions Developer for their Google Cloud division. You will be responsible for supporting high-touch customer success, troubleshooting complex environments, and advocating for product improvements. The ideal candidate should have a Bachelor's degree in a relevant field and extensive experience in...
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Southwestern Ontario, Canada Google Full timeTop Customer Solutions Developer I, Databases and Storage, Google Cloud Join to apply for the Top Customer Solutions Developer I, Databases and Storage, Google Cloud role at Google Get AI-powered advice on this job and more exclusive features. Qualifications Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience. 3 years of...
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Southwestern Ontario, Canada Google Full timeTop Customer Solutions Developer I, Databases and Storage, Google Cloud Join to apply for the Top Customer Solutions Developer I, Databases and Storage, Google Cloud role at Google Get AI-powered advice on this job and more exclusive features. Qualifications Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience. 3 years of...
