Technical Support Engineer | Canada

4 weeks ago

BC Canada Cohesity Inc. Full time

Cohesity is a leader in AI‑powered data security and management. It provides secure, protect, manage and get value from data across data center, edge and cloud, including immutable backup snapshots, AI–based threat detection, monitoring, and rapid recovery at scale. Cohesity has been named a Leader by multiple analyst firms and globally recognized for Innovation, Product Strength and Simplicity in Design. We are looking for a passionate Technical Support Engineer who possesses deep technical expertise, excellent troubleshooting experience, outstanding customer service and communication skills. Must reside in Canada Commitment to the working hours of 10am–7pm PST Expertise in (at least one of): Linux, Virtualization, Networking, Storage WHAT YOU'LL DO HERE Work with Cohesity customers to provide timely resolution to technical issues, including standard business hours and early evenings, nights, weekdays, weekends and holidays. Use available tools to investigate and troubleshoot technical issues. Recreate customer environments and problems to aid in troubleshooting and case resolution. Record customer interactions, including investigation, troubleshooting and resolution of issues. Work closely with Cohesity engineering and account management teams. Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions. Provide the best experience possible for Cohesity customers. Manage workload to ensure all customer issues are resolved in a timely manner. Assist in the development of comprehensive and reusable self‑service solutions for future incidents. Develop a knowledge base article. Determine and communicate recommendations on support readiness for new products and features. Provide feedback to improve product quality and functionality. Participate in process planning and make recommendations for improvements. WE LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING BS degree in Computer Science, Computer Networking or related with 3 years of experience or MS degree in Computer Science, Computer Networking or related. 2+ years of experience working in a Storage, Networking and/or Virtualization environment. A strong understanding of Linux and administration experience across all working components. Good understanding of Linux debugging utilities, with emphasis on systemtap, tcpdump ftrace, strace, wireshark, gdb, and crash. Experience with remote file access protocols, including NFS, SMB (CIFS). Ability to analyze system diagnostics and clearly articulate the issue for the customer. Experience with storage‑related concepts, including virtualization and data protection (e.g., VMware, CommVault, Symantec, EMC, NetApp). BENEFITS Healthcare coverage for you and your family. Paid parental leave. Flexible paid time off. Additional company‑wide days off throughout the year. A robust wellness program. Continuous learning opportunities. A competitive salary and additional benefits package. Pay Range: $64,400.00–$80,500.00 per year. Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. #J-18808-Ljbffr

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