Sr. Director, Compliance Operations

All official communications from Synctera will come from a synctera.com email address. If you’ve received a communication regarding Synctera that you have a question or concern about, please contact Please note that although all positions at Synctera are remote, candidates must be located and authorized to work in the US or Canada as a precondition of employment. Synctera does not sponsor applicants for work visas. What We're Doing At Synctera, we’re powering the future of FinTech. We help companies create new revenue streams and enhance their value proposition with FinTech apps and embedded banking products. With APIs, compliance support, and bank partners in one end-to-end Banking as a Service platform, Synctera is the fastest and easiest way to build, launch, and scale bank accounts, debit cards, charge cards, lending, and more. We help banks increase deposits and non-interest income by expanding their footprint through FinTech and embedded finance partnerships. The Synctera Platform enables banks to manage their program through a fully compliant, scalable solution. We are looking for interesting, curious, wickedly smart people who are ready to jump in and run with our fast-growing team. If you want to have fun at work, collaborate with some of the sharpest people in the industry, grow the FinTech and Banking as a Service ecosystem, and love to win, read on What We're Looking For As our Sr. Director, Compliance Operations, you will lead the team responsible for implementing and managing a case management program that supports our ecosystem’s banks and fintech partners. This program covers Customer Identification Program (CIP) / Know-Your-Customer (KYC) requirements, financial crime investigations, and Reg E disputes. Although Synctera is a technology company, not a regulated financial institution, we meet significant state and federal reporting and examination obligations on behalf of our customers and partners. We’re looking for a hands-on leader with deep experience building and running practical compliance programs in highly regulated, fast-paced environments. Reporting directly to the Chief Risk & Compliance Officer, you’ll develop and maintain the policies, processes, and controls that mitigate risk, ensure regulatory compliance, and prevent and detect illicit financial activity. You’ll also stay ahead of changing regulations to keep our compliance program current and effective. What You’ll Do Lead and develop the Compliance Operations team to execute a robust case management program, including customer onboarding, transaction monitoring, Reg E dispute resolution, and investigation of case alerts. Ensure adherence to BSA/AML rules, OFAC compliance, consumer compliance rules (such as Reg E), and other applicable financial crime regulations. Maintain and update policies, procedures, and documentation to reflect current operations and best practices. Partner with sponsor banks—escalating cases, responding to information requests, and addressing program feedback. Partner with fintech clients to educate them on our compliance program, understand their products and customers, and address feedback or questions. Recommend and help implement technology solutions to enhance compliance capabilities and operational efficiency. Ensure the team receives regular training on relevant compliance regulations and practices. Monitor regulatory changes and integrate new requirements into the case management program. Conduct risk analyses of fintech partners’ transactions, products, and services to identify and mitigate risks to Synctera. Develop metrics and reporting to detect emerging risks for clients and partners. Conduct self-assessments and present findings on program quality and effectiveness to the Chief Risk & Compliance Officer and other executive stakeholders. What You’ll Bring 8+ years of experience in a senior compliance role at a fintech, financial institution, or regulated entity (e.g., MSB, MTL, bank, broker-dealer), with a track record of building and managing compliance programs. Strong communication skills—able to establish credibility and convey complex compliance matters clearly to diverse audiences. Advanced investigative skills, including inquiry, analysis, and presenting findings in both written and verbal form. Proven experience leading a team of compliance analysts or BSA/AML investigators. In-depth knowledge of applicable laws, regulations, and guidance related to money laundering, terrorist financing, and other financial crimes, including BSA, OFAC, FinCEN, and SAR filing requirements. Understanding of Reg E and Travel Rule requirements. Experience working with state and federal regulators, internal auditors, and third-party examiners. ACAMS (or equivalent AML certification) required within 15 months of hire. Diversity & Inclusion Synctera is committed to having a workforce that is reflective of the diversity within the United States and Canada. As an equal opportunity employer, we encourage applications from candidates from underrepresented communities, Indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives and contribute to the diversification of Synctera. Benefits 100% employer paid medical, dental, and vision benefits for US and Canadian employees and dependents Employer contribution to HSA for US employees Annual HCSA and generous extended health care coverage for Canadian employees and dependents 401(k) for US employees and RRSP for Canadian employees Mental health resources available for all employees Unlimited paid time off Generous paid new parent leave program Home office setup stipend Stock options program for all employees Growth potential and opportunity to have a significant impact at an early stage of our company\'s journey Working alongside a skilled and passionate team The base salary for this full-time position (USD: $171,000 - $243,000 CAD: $168,000 - $238,000) is determined by role, level, and location. The range informed in this job posting reflects the minimum and maximum target for new hire salaries across all US and Canadian locations. Within the range, individual pay will be determined by work location, job-related skills, experience, relevant training, and other factors. To all recruiters and recruitment agencies: Synctera does not accept unsolicited resumes. Please do not forward resumes to our jobs alias or to Synctera employees without an active vendor agreement in place. Synctera is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr