Director, Ambulatory Care

Director, Ambulatory Care & Patient Support Services Join to apply for the Director, Ambulatory Care & Patient Support Services role at Muskoka Algonquin Healthcare The Director, Ambulatory Care & Patient Support Services oversees Pharmacy, Chemotherapy & Infusion Clinics, Dialysis, Diabetes Education Programs, Ontario Telemedicine Network, Infection Prevention & Control, Environmental Services, and Food & Nutrition Services. The Director promotes patient-centered care, safety, and a supportive work environment while aligning services with MAHC’s Strategic Plan. This role leads the planning, implementation, and evaluation of programs to ensure high-quality, compassionate care and works collaboratively with leadership and departments on initiatives that enhance service delivery across the organization. Responsibilities Provide leadership and consultation to ensure 24/7 delivery of high-quality clinical and patient support services Build and maintain collaborative partnerships with internal teams and external stakeholders to enhance patient care Develop, implement, and evaluate standards, policies, and procedures that align with best practices and organizational values Oversee departmental budgets and operational plans in coordination with management and strategic goals Identify and address risk management issues, equipment needs, and capital planning requirements Monitor quality indicators, utilization, and program performance to drive continuous improvement Manage human resources through performance appraisals, recruitment, coaching, and staff development Ensure readiness for accreditation surveys and compliance with professional, ethical, and regulatory standards Foster effective communication, teamwork, and a culture of recognition and innovation across programs Represent the organization externally, supporting integration of care initiatives and organizational projects across multiple sites Qualifications Bachelor's Degree in a related discipline required Master's Degree in a related discipline is desired Minimum of 5 years of progressive related clinical experience required Minimum of 5 years of progressive leadership experience in a unionized environment required Benefits Competitive Extended Health, Dental, Vision Care and Emergency Out of Country coverage Healthcare spending account to augment benefits Participation in the Healthcare of Ontario Pension Plan (HOOPP) Annual allowance of time-in-lieu Leadership team committed to accountability, innovation, and continuous improvement. Opportunities for professional growth, a collaborative and inclusive culture, competitive compensation, and a mission-driven workplace. Location & Hours Multi-Site: South Muskoka Memorial Hospital (Bracebridge) and Huntsville District Memorial Hospital (Huntsville). Applicants must reside within 125 km of one of our campuses or be willing to relocate. Hours: Monday – Friday regular business hours; occasional evenings & weekends may be required. Recruitment Process Submit cover letter and resume (PDF or Word) by the closing date via this posting. Email and paper submissions will not be accepted unless otherwise indicated. Conditions of Employment Proof of immunization and vaccination records to the Hospital’s Occupational Health and Safety department Legal entitlement to work in Canada Satisfactory Criminal Record & Judicial Matters Check & Vulnerable Sector Check Accommodation Accommodation will be provided in accordance with the Ontario Human Rights Code. If you have accommodation needs for attendance at the interview, advise us at the time of scheduling. Legal & EEO Statement MAHC is an equal opportunity employer. We encourage applicants from all equity-deserving groups, including individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ+. #J-18808-Ljbffr