Principal Software Architect

Principal Software Architect We’re seeking a talented individual who is passionate about innovation, engineering excellence, and meaningful impact. To achieve that, we’re looking for someone who can lead the technical direction of our Customer Experience Platform—a critical product driving retention, engagement, and long-term customer value across our B2B SaaS ecosystem. In this role, you will own the platform’s architecture end-to-end, transforming product requirements into secure, scalable, and reliable systems. You'll work hand-in-hand with product, design, and engineering, while mentoring a small development team to deliver high‑quality technology at speed. This is a key technical leadership role where you’ll be hands‑on, embedded with your squad, and accountable for architectural integrity, system performance, and production readiness. If you’re passionate about building scalable systems, enabling teams, and shaping high‑impact product technology, we’d love to meet you. What You’ll Do Technical Architecture & Strategy Own the architectural vision for the Customer Experience Platform, balancing short‑term delivery needs with long‑term scalability ("design for 100x, build for 10x"). Establish and maintain architectural standards, code quality guidelines, and system design principles. Apply security‑by‑default patterns while optimizing for performance, cost efficiency, and operational excellence. Hands‑on Engineering & Reliability Work alongside engineers to bring system designs to life through stable, high‑quality code (30–50% hands‑on). Ensure platform reliability targets are consistently met or exceeded, including 99.9% uptime. Maintain production quality standards, with critical bug rates below target thresholds. Cross‑functional Collaboration Partner with Product Managers and UX Designers to translate user journeys and business requirements into robust, maintainable technical solutions. Collaborate with DevOps, data platform teams, and other product squads to ensure seamless system integration. Provide mentorship, architectural guidance, and technical leadership to 2–3 software engineers. Conduct architectural reviews, define data contracts and API specifications, and maintain clear documentation. Foster a culture of technical excellence, ownership, and continuous improvement. What Success Looks Like Technical Success Score (TSS) : Composite of uptime (50%), bug density (30%), and scalability improvements (20%). Reliability : Consistently maintain > 99.9% system uptime. Quality : Performance : 50% of variable compensation tied directly to measurable technical outcomes. What You’ll Bring Technical Expertise 7+ years of software development experience, with 3+ years in technical leadership or architecture roles. Strong background in modern web application architecture (microservices, APIs, distributed systems). Expertise in at least one major tech stack (Python, Node.js / React, Go, Java / Spring, etc.). Experience with cloud platforms (AWS, GCP, Azure) and infrastructure‑as‑code. Track record of designing systems that scale from 10x to 100x growth. Knowledge of security best practices, compliance frameworks (HIPAA / GDPR a plus). Systems Thinking Ability to understand how user‑facing features integrate with backend systems, data platforms, and AI / ML pipelines. Experience creating and maintaining standards for APIs, data contracts, and architectural patterns. Skilled in making trade‑offs between speed, quality, and long‑term maintainability. Hands‑on experience working within cross‑functional product teams (Agile / Scrum). Strong ability to mentor engineers, lead design discussions, and facilitate decision‑making. Excellent communication skills—able to translate technical concepts for non‑technical audiences. Preferred Qualifications Experience working in B2B SaaS, especially retention or engagement‑focused products. Background in dental tech, healthcare tech, or regulated industries. Familiarity with ML / AI integration and event‑driven architectures. Experience with outcome‑based engineering performance models. Previous roles as Staff Engineer, Principal Engineer, or Technical Architect. About Our Operating Model We operate using a Squadron Model focused on outcomes, not output. What you can expect : Collocated team : Core members work on‑site in Vancouver for rapid iteration. Outcome accountability : Success tied to business impact, not just deliverables. Weekly rituals : Sprint planning, daily standups, weekly demos. User immersion : Regular exposure to real customer workflows and needs. Quality‑first : Automated release gates ensure compliance, security, and reliability. Cloud : AWS or GCP Backend : Python, Node.js, or Go Frontend : React (led by UX Engineer) Data : PostgreSQL; future warehouse integration CI / CD : GitHub Actions with automated testing Impact : Your architecture decisions will directly shape the customer experience for a fast‑growing $13M ARR SaaS product. Ownership : You act as the CTO for your product area—full autonomy and accountability. Innovation : Work at the intersection of AI, software engineering, and dental technology. Transparency : Clear metrics, quarterly reviews, and outcome‑driven compensation. Growth : Be part of transforming EviSmart into a world‑class product organization. To Apply Please submit your resume and a brief cover letter describing : A system you architected that scaled significantly (include metrics if possible). How you balance technical excellence with delivery velocity. Any experience with outcome‑based or metrics‑driven performance models. EviSmart™ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at EviSmart™ by 2x Get notified about new Software Architect jobs in Vancouver, British Columbia, Canada . J-18808-Ljbffr #J-18808-Ljbffr