Mainframe Application Specialist

Get AI-powered advice on this job and more exclusive features. Job Description We are seeking a highly skilled Mainframe Application Specialist to join our CRM cross‑functional agile team within the Digital Operation Technology space. As a Mainframe Application Specialist, you will serve as a key contributor in delivering business requirements and maintenance solutions across our CRM applications portfolio. By leveraging your in-depth knowledge and expertise in business systems analysis, you will drive the planning, elicitation, analysis, documentation, and estimation for new CRM business initiatives, ensuring alignment with organization objectives and business priorities. Additionally, you will assume a critical role as a Mainframe Subject Matter Expert (SME), providing expert guidance and support for CRM system maintenance and decommissioning activities to drive strategic value and operational excellence. What You Will Do Collaborate with product owners to understand business needs and translate them into system requirements. Analyze and document detailed business and system solution requirements using Agile methodology. Support design, development, and testing activities by providing requirements clarifications and root‑cause analysis. Act as the Mainframe SME, delivering specialized technical guidance and solutions to support system maintenance and legacy migration initiatives. Leverage organizational AI capabilities to increase productivity and contribute to process improvement activities. What You Need To Succeed Must Have Minimum of 5 years of experience with Mainframe utilities and platforms, including JCL, COBOL, DFSORT, BTEQ, MLOAD, and TSO/ISPF. Proven experience in requirements management and communication, including requirements walkthroughs, scope and change management, traceability, configuration management, backlog management, and prioritization. Experience with Agile project delivery and strong working expertise in JIRA, Confluence, and flow‑charting/wire‑frame tools. Excellent communication and interpersonal skills, with the ability to build strong working relationships with developers, architects, Quality Engineers, and business partners. Strong knowledge of data mapping, databases (DB2 and Teradata), and data formats (XML, JSON). Understanding of REST API and Swagger. Deadline‑driven and results‑oriented, with the ability to meet high‑quality standards while handling multiple tasks and deadlines simultaneously. Nice to Have Strategic thinker with excellent interpersonal skills to work across functions and businesses. Certified Business Analysis Professional (CBAP) or advanced education in Business Analysis. Agile experience/certification. Experience with OpenShift, Python and Java. Experience with IDz tool, ZEEK scheduling, CICS, GitHub and GitHub Actions. Familiarity with IBM Developer for z/OS (IDz) and Mainframe build/compile and deploy processes. Recent experience within the financial industry. Benefits A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high‑performing team. A world‑class training program in financial services. Flexible work/life balance options. Opportunities to do challenging work. Location RBC Waterpark Place, 88 Queens Quay W, Toronto, Canada Employment Details Full‑time, 37.5 hours per week. Regular, Salaried. Inclusion & Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. #J-18808-Ljbffr