H&M Sales Advisor

Overview As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell products and provide support and guidance. Use fashion and product knowledge to give customers the information they need for the best experience. You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, collaborating with the store team to deliver an excellent customer experience. Responsibilities Provide excellent customer service: welcome and guide customers through the store and the omni-channel experience where available, supporting direct customer service Engage with customers to provide outstanding service Guide customers through fashion trends, stories and products in all areas of the store Promote and sell products to customers Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support commercial or operational actions to reach sales targets with store management Fashion & Trend Awareness Keep up-to-date with fashion trends, styles, brands, products, competitors, and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development Share service, fashion, and store operations knowledge with colleagues Follow procedures, routines, and legal requirements in all store areas Give and receive feedback with colleagues to learn and develop Participate in onboarding, introductions and trainings relevant to the role and future development Retail Operations / Visual & Commercial Execution Complete garment cycle from unpacking and refill to steaming and garment care Operate fitting rooms and checkout areas according to best practice and processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Assist with garment presentation, execution and upkeep of attractive merchandise displays and stories according to visual and commercial guidelines Maintain stock levels with replenishment on the sales floor Follow best practices for in-store omni-channel services and tools Support opening and closing of the store Follow health and safety guidelines and legal requirements applicable to the role Qualifications As a Sales Advisor, you should be passionate about fashion and what we create in-store Motivated by delivering a great customer experience Communicative, creative, curious, motivated, flexible, decisive, and action-oriented Enjoy working in a collaborative and dynamic environment Experience in sales within a dynamic, collaborative environment applicable to the role Experience in customer service in fashion, retail, or other service-related industries Why You’ll Love Working at H&M We value diverse backgrounds and are committed to inclusion and diversity We are a values-driven organization guided by our values and history Access to Colleague Resource Groups for community and networking Inclusive environment where you can be yourself at work Access to a global talent community for career growth Comprehensive benefits including health, wellness, retirement plans, paid leave, and community day Employee discount at H&M and other brands in the group Additional Information This job posting highlights the most critical responsibilities and requirements. There may be additional duties assigned at the company's discretion. H&M in good faith has assessed compensation ranges; the range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance, contact We use an online assessment in some stores as part of the hiring process. Participation is optional and will not affect your chances of consideration. We collect information in accordance with our Applicant Privacy Notice and Cookies Notice. #J-18808-Ljbffr