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Director of Professional Services
4 months ago
AdvoTek Recruitment is sourcing a Director, Professional Services with 7+ years of experience for our trusted clients Professional Services team. The client, a Solutions and Software company with a global client base, services the Legal and Corporate Legal markets with a best of breed SAAS Solution.
Work with a collaborative team focused on technology, best practices, a global client base, and 100% remote Our client offers a market salary, a team performance bonus, three weeks PTO +, and a complete benefits package.
Core Values Our client prides themselves on living and executing their core values Innovation, Diversity, Experience, Partnership, Integrity, and Gratitude
The Director, Professional Services will be responsible for the strategic direction and effective delivery of all professional services including consulting, implementation services, migration, and training to the company's customers.
ABOUT THE ROLE
Reporting to the President and serving as a key member of the Company's leadership team, this position requires an ambitious, tenacious, intelligent, collaborative and strategic thinker who can deliver results, solve problems, learn the Company's business/products, provide demonstrable, measurable support to the Company's selling teams, and lead the Company's internal delivery professionals through structured skills development, goals setting and delivery of effective consulting and implementation services.
Accountabilities & Responsibilities include but are not limited to
· Direct supervision and full management responsibility for the Company’s Professional Services Team.
· Direct, manage, and continuously improve all aspects of professional services including project management, consulting, and training.
· Continually look to improve departmental process and delivery of products and services to streamline communications and improve effectiveness and efficiencies where necessary
· Hire, build, staff, train and motivate and retain the Company’s Professional Services team.
· Manage and expand the existing Professional Services delivery capabilities both with existing and new staff and partners.
· Partner with the Company's sales organization to sell and deliver professional services
· Ownership and development of the program components: including service delivery management, program governance and P&L for Professional Services.
· Identify opportunities for improvement in delivery and best practices. Coordinate with Operations team to ensure best practices are captured and implemented within the Professional Services team.
· Participate in the Company's annual budgeting process and then manage Professional Services operations within the parameters of the approved annual budget.
· Work with peer level executives, provide the organization with strategic insight and fully participate as an active and collegial member of the Company's Leadership Team.
· Participate in opportunities to provide blog content and other web content as well as industry speaking opportunities with clients, other staff members and partners where appropriate and based on experience/expertise.
· Lead by example in ensuring our clients strong commitment to customer satisfaction remains a hallmark of the professional services team.
· Responsible for reviewing and responding to escalated incidents
· Present on behalf of the company at conferences, trade shows, client engagements, etc.
Qualifications & Experience
· Minimum of 10 years’ experience involved in delivery of organizational resilience services in either an internal or external role.
· Experience selling and managing the delivery of Professional Services closely aligned with sales and support of organizational resilience software.
· Professional Services sales support and delivery leadership experience with increasing responsibility supporting the strategic and tactical needs of a sales and delivery organization with demonstrated success.
· Excellent professional services delivery skills including in particular facilitation of executives through various engagements associated with design, launch, and enhancement of organizational resilience management programs.
· Ability to work and communicate in a remote environment
· Industry experience in Legal, Financial Services, banking and professional accounting is considered an asset.
· Strong technical skills coupled with an ability to communicate well technically and to business stakeholders in consultative situations.
· High level of critical and logical thinking, analysis, and reasoning to identify underlying principles, reasons, and facts
· Demonstrate drive, passion, and flexibility
· Work well under pressure
Personal Traits
· Excellent communication, interpersonal, and influencing skills (internal, external, and across various levels)
· Demonstrated experience working cross-functionally while driving change throughout the organization
· Tenacious and motivated with a willingness to learn
· Trustworthy, confident, resourceful
· Strong technical skills coupled with an ability to communicate well technically and to business stakeholders in consultative situations.
· High level of critical and logical thinking, analysis, and reasoning to identify underlying principles, reasons, and facts
· Demonstrate drive, passion, and flexibility
· Work well under pressure
· Possess integrity and honesty
AdvoTek Recruitment Inc. and the clients we represent are equal-opportunity employers. We are committed to providing an environment that is inclusive and accessible. We value diversity and we do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, gender identity or expression. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs
