Enterprise Customer Success Manager

4 days ago

Laval, Canada Canonical Full time

Join to apply for the Enterprise Customer Success Manager role at Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, as well as industry leaders across sectors. The company is founder-led, profitable, and growing, with a distributed team of over 1200 colleagues in 75+ countries, and few office-based roles. Teams meet in person 2-4 times annually in various global locations to align on strategy and execution. We are hiring an Enterprise Customer Success Manager at Canonical. Customer success is a strategic, newly established department aimed at reducing risk and churn, facilitating adoption of new products/services, and supporting expansion within existing accounts. CSMs develop trust with customers, understand their objectives, and align expectations to suggest additional services or products, increasing loyalty and collaboration. Our growing Customer Success team focuses on interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. CSMs are specialized in segments: Mass - SMEs or large businesses starting with Canonical Focus - Large, established ARR companies Step Growth - High-potential customers All CSMs support other customers (Tech segment), including Store customers. Location: This role is remote. Daily responsibilities include: Onboarding customers and introducing products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, etc. Managing complex projects with developers, IT managers, and decision-makers. Collaborating with Sales, Engineering, and Support to develop engagement plans. Managing a customer portfolio regionally, identifying growth and renewal risks. Leading weekly customer and business reviews with cross-functional teams. Advocating for customers internally and influencing product roadmaps and documentation. Supporting customers via reactive ticket requests. Creating digital campaigns for multiple customers. Ideal candidate qualities: Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, or IoT. Excellent presentation skills for complex software discussions. Experience improving internal processes and delivering projects on time. Team player capable of interacting across departments and levels. Knowledge of agile methodologies. Proficiency in English, with Spanish and Portuguese skills a plus. Additional skills: Experience with Salesforce, Jira, and CRMs is advantageous. What we offer: Distributed work environment with biannual in-person team sprints. USD 2,000 annual learning and development budget. Annual compensation review and recognition rewards. Generous leave policies, including maternity and paternity leave. Wellness programs and travel opportunities. About Canonical: Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, uphold high standards, and promote excellence. Most colleagues work remotely, fostering a flexible, innovative environment. Equal Opportunity Employer: We value diversity and are committed to fostering an inclusive workplace, providing fair consideration regardless of background or identity. #J-18808-Ljbffr

  • Enterprise Customer Success Manager

    2 weeks ago

    Laval, Canada Canonical Full time

    Join to apply for the Enterprise Customer Success Manager role at Canonical.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include...

  • Enterprise Customer Success Manager

    4 weeks ago

    Winnipeg, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Canonical Full time

    Join Canonical as an Enterprise Customer Success Manager. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.The company is founder-led,...

  • Enterprise Customer Success Manager

    1 week ago

    Vancouver, Toronto, Montreal, Calgary, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Canonical Full time

    Join to apply for the Enterprise Customer Success Manager role at Canonical.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include...

  • Enterprise Customer Success Manager

    1 week ago

    Calgary, Toronto, Montreal, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Canonical Full time

    Join to apply for the Enterprise Customer Success Manager role at Canonical. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers...

  • Manager, Customer Success

    4 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada 1Password Full time

    Manager, Customer Success (Enterprise) Remote opportunity within Canada or the US. Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Other. Industry: Computer and Network Security. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity...

  • Enterprise Customer Success Manager

    1 week ago

    Mississauga, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Canonical Full time

    Join to apply for the Enterprise Customer Success Manager role at Canonical.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading...

  • Enterprise Customer Success Manager

    4 weeks ago

    Gatineau, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern, Canada Canonical Full time

    Join to apply for the Enterprise Customer Success Manager role at Canonical.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading...

  • Enterprise Customer Success Manager

    2 weeks ago

    City Of Moncton, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southw, Canada Canonical Full time

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers,...

  • Manager, Customer Success

    2 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada 1Password Full time

    OverviewAbout 1PasswordAt 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and...

  • Principal Customer Success Manager

    4 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada CaptivateIQ Full time

    Employer Industry: Sales Performance Management Why consider this job opportunity: Salary up to $130,000 per year Flexible vacation days and quarterly mental health days for recharging Comprehensive benefits package covering 100% of medical, dental, and vision for employees, with 75% coverage for dependents Opportunities for professional development and...