Remote Customer Care Team Lead — KPI-Driven Coach

4 weeks ago


Ottawa, Canada ZayZoon Full time

A financial wellness platform in Ottawa is hiring a Customer Care Team Lead to optimize support channels and lead a team focused on customer success. The role includes training, performance monitoring, and managing escalation communications. Ideal candidates should have significant experience in support environments and people leadership. This position is fully remote with comprehensive benefits and flexible time off.#J-18808-Ljbffr



  • Ottawa, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada ZayZoon Full time

    A financial wellness platform in Ottawa is hiring a Customer Care Team Lead to optimize support channels and lead a team focused on customer success. The role includes training, performance monitoring, and managing escalation communications. Ideal candidates should have significant experience in support environments and people leadership. This position is...


  • Ottawa, Canada ZayZoon Full time

    Who We Are At ZayZoon, we are on a mission to save 10 million hardworking employees 10 billion dollars. We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness. We offer a variety of financial wellness services, like earned wage access, that allows employees to access their earned...


  • Ottawa, Canada ZayZoon Full time

    Who we are: At ZayZoon, we are on a mission to save 10 million hardworking employees 10 billion dollars. We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness. We offer a variety of financial wellness services, like earned wage access, that allows employees to access their earned...


  • Ottawa, Canada ZayZoon Full time

    Who we are: At ZayZoon, we are on a mission to save 10 million hardworking employees 10 billion dollars. We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness. We offer a variety of financial wellness services, like earned wage access, that allows employees to access their earned...


  • Winnipeg, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada ZayZoon Full time

    Team Lead, Customer Care – ZayZoon Join us to be a Team Lead in our Customer Care department and help drive our KPIs toward our mission of saving 10 million employees $10 Billion. Who We Are At ZayZoon, we create a financial empowerment platform that helps businesses of all sizes improve employee financial wellness. We’ve helped 74% of customers reduce...


  • Ottawa, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada ZayZoon Full time

    Who We Are At ZayZoon, we are on a mission to save 10 million hardworking employees 10 billion dollars. We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness. We offer a variety of financial wellness services, like earned wage access, that allows employees to access their earned...


  • Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada ZayZoon Full time

    Team Lead, Customer Care – ZayZoon At ZayZoon, we are on a mission to save 10 million hardworking employees 10 billion dollars. We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness. Our services, such as earned wage access, allow employees to access their earned wages ahead of...


  • Edmonton, Toronto, Montreal, Calgary, Vancouver, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada ZayZoon Full time

    A financial empowerment platform is seeking a Customer Care Team Lead to drive departmental KPIs and optimize support strategies. This fully remote role involves leading a team, enhancing customer success, and collaborating with various departments. Ideal candidates have extensive leadership experience in customer support and are skilled communicators....


  • Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Vidyard Full time

    A leading video messaging company in Canada is seeking a Team Lead, Customer Success. In this player-coach role, you will manage a team of Customer Success Managers and oversee a set of at-risk accounts. The ideal candidate has over 5 years of experience in customer success, strong coaching skills, and a passion for helping customers succeed. This remote...

  • Lead Supervisor I

    1 day ago


    Ottawa, Canada Coach Full time

    Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the...