Education Manager

2 weeks ago

Etobicoke, Canada Technical Standards & Safety Authority (TSSA) Full time

About Us:

Since 1997, the Technical Standards and Safety Authority (TSSA) has delivered public safety services on behalf of the government of Ontario. With headquarters in west Toronto, TSSA is a self-funded, not-for-profit organization that employs approximately 450 staff across Ontario. The roles within the TSSA are as diverse as the province we serve. It takes all kinds of people with varied skillsets and backgrounds to meet our organizational goals, but our employees share a few key traits:

  • We are passionate about public safety.
  • We are highly skilled, problem-solvers.
  • We are collaborators who are invested in the communities we work in.
  • We are more than employees; we are serving the greater good.
  • We are committed to life-long learning and development.
  • We operate with the highest integrity.


Position Summary:

Our Education Manager leads a team to build and expand the capability of various stakeholders (e.g. employees) in support of safety services, business and process sustainability & improvement. As our Education Manager, you will develop and maintain effective partnerships with TSSA’s safety partners to create and promote flexible, safety-focused education and certification structures and systems in Ontario and other jurisdictions. You will manage a team that implements education standards, policies and procedures in support of TSSA’s public safety mandate as well as lead team and initiatives that support internal learning and development to support employee growth. In order to be effective, you will need planning and budgeting experience as well as managing training in both technical and corporate settings.


Job Responsibilities:

  • Lead a team of trainers (learning specialists) to deliver effective achievement of objectives based on learning needs analysis and development/delivery of programs that are applied on the job (learning evaluation as applicable to job).
  • Assess current and future training needs of internal/external stakeholders (i.e. Engineers, Inspectors, Supervisors, etc.), and develop strategies to address these.
  • Coordinate with Internal/External training and examination providers to ensure successful and efficient delivery of training and examination to our regulated customers.
  • Ensure that certification issues identified by customers and external stakeholders are addressed.
  • Deliver education solution offerings across industry programs and ensure measurable effectiveness and efficiency in achieving its intended outcomes
  • Provide leadership, advice, direction and interpretation of regulations and policies to a diverse set of stakeholders.
  • Contribute to the development of annual business plans and longer-term strategic plans with education insights & priorities.
  • Follow TSSA’s health and safety policies and work practices and actively enhance the safety culture of the organization by demonstrating healthy and safe behaviour and promoting others to do the same.


Job Requirements:

  • University/college degree or equivalent in an adult education, instructional design or business management environment
  • At least ten years’ management/training and instruction design experience
  • Excellent communication and presentation skills
  • Experience analyzing company & customer needs, lesson planning, development & implementation
  • Experience in developing training plans and materials
  • Ability to effectively organize and manage multiple training initiatives simultaneously
  • Strong understanding of business goals and standards for customer service
  • Demonstrated project management and advanced level facilitation skills (PMP certification in an asset)
  • Effective leadership and team-based problem-solving skills


Inclusion and Equal Opportunity Employment:

TSSA is an equal opportunity employer committed to diversity and inclusion. We are committed to building and maintaining collaborative, caring and positive work environments so that our employees bring their whole selves to work each and every day. We encourage all qualified applicants to apply without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status or disability. Only those selected for an interview will be contacted.

TSSA is pleased to offer accommodations for applicants with disabilities. If you are interested in applying for a job opportunity, or are contacted by us regarding a job opportunity, please advise of any accommodations you may require.

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