Process Analyst, Information Management

3 weeks ago

Markham, Canada NADG Full time

NADG has been active in the development, acquisition, redevelopment and management of over 300 shopping centers, mixed-use and residential developments comprising well over 35 million square feet across Canada and the United States.


Currently, NADG has over $5.9 Billion of AUM and owns over 25 million square feet of retail space across the United States and Canada. NADG’s team of over 250+ professionals are located in 10 offices across North America, 5 in the Untied States and 5 in Canada.


Please visit our website for more information.


POSITION: Process Analyst, Information Management


LOCATION: Markham, ON


Position Overview

The Process Analyst within the Information Management team will support cross-functional strategic initiatives and process improvement projects aimed at enhancing growth and efficiency. Collaborating closely with the Manager of Information Management, the Process Analyst will be responsible for mapping and documenting business workflows, creating detailed visual and written representations, and identifying areas of inefficiency and duplication. You will develop materials to support management in optimizing operations by engaging with internal stakeholders and subject matter experts. This position calls for a high level of curiosity, confidence, and strong interpersonal skills.


Key Responsibilities:

  • Interview and collaborate with subject matter experts across all departments and collect detailed information about current processes, work flows and pain points.
  • Correlating and collating gathered information into visual representations including, but not limited to, process maps, task maps, workflows, procedures, and reports.
  • Facilitate and promote department team discussions and collaborate with teams to model process workflows. Identify opportunities for improvements, automation, and optimization while defining clear end-to-end use cases that align with business goals.
  • Analyze current processes to identify inefficiencies, redundancies, and gaps in the workflow.
  • Support change management efforts during implementation of new processes or changes.
  • Deliver regular progress reports to senior management, highlighting key insights, proposed improvements.
  • Assist with other ad hoc Information Management projects as required.


Qualifications:


  • Bachelor's Degree in Business Administration, Library Science, Information Management, Communication or a related discipline.
  • 3-5 years of experience in an information management, process automation or business operations and analysis role.
  • Knowledge of organizational communication and departmental structures.
  • Advanced skills in Microsoft Office Suite, Visio, SharePoint, Adobe Acrobat.
  • Excellent technical writing skills and attention to proper grammatical guidelines.
  • Strong critical thinking, ability to make confident decisions, finding information, document organization, problem solver.
  • Excellent communication skills, both oral and written.
  • Accuracy and attention to detail.
  • Ability to work independently and consistently follow up on tasks and manage projects.
  • Ability to effectively navigate complex business environment with multiple stakeholder groups.


As part of our commitment to ensuring our employment practices are fair, accessible, and inclusive of persons with disabilities, please note that accommodations are available, upon request, throughout the recruitment and assessment process for any applicants with disabilities.


NADG is an equal opportunity employer. We thank all candidates for applying, however only the candidates selected will be contacted.

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