Director, Financial Crime Program

Manulife is committed to maintaining the highest standards of integrity and compliance in financial crime prevention. We are seeking a Director, Financial Crime Program to support our Deputy Global Chief Anti‑Money Laundering Officer (CAMLO) in overseeing the AML, anti‑fraud, and broader financial crime programs. This role is crucial in ensuring effective governance and compliance across the organization. The Director, Financial Crime Program will report to the Deputy Global CAMLO and is responsible for supporting the administration of Manulife's AML, ATF, and financial crime programs globally. The role requires collaboration with various business units and subject matter experts to ensure effective governance, compliance, and alignment with organizational objectives. Primary Responsibilities Program Support and Leadership Provide support and leadership in the development and implementation of the Financial Crime Program. Assist in the oversight of global AML/ATF control activities to establish consistent control standards. Work closely with segment leads (Director level, 1st Line of Defense) to provide policy‑level advisory services. Policy Implementation and Governance Draft, maintain, and implement financial crime policies and standards globally. Provide advisory services to segment leads, particularly at the policy level, to support the global CAMLO program. Address conflicts of regulation/law by developing a country‑level process to ensure local dispensations are tracked and managed effectively, including maintaining a register. Data, Reporting, and Management Information (MI) Consolidate and review metrics at a global level for reporting to the Board on a quarterly and annual basis. Collaborate in the design and review of MI metrics for the Deputy Global CAMLO and others to effectively manage the program. Ensure the validity, accuracy, and effectiveness of data collection systems and reporting processes to Senior Management and the Board. Address the lack of CAMLO‑level MI by developing an understanding and implementation process for necessary metrics. Annual Self‑Assessment Conduct an annual self‑assessment of financial crime controls globally to ensure compliance and identify areas for improvement. Support the development and implementation of action plans based on self‑assessment findings. Collaboration and Leadership Work closely with Audit Services and Compliance Quality Assurance Function for independent effectiveness testing of AML/ATF programs. Collaborate with segment compliance officers, regional management, and stakeholders to address challenges and ensure alignment with global objectives. Required Qualifications Bachelor’s degree from an accredited institution is required. Professional certification in compliance, financial crime, risk management, or related areas is highly desirable (e.g., ACAMS, CFCS or relevant certifications in compliance, governance, or risk management). 10+ years of experience in financial crime compliance, preferably in a large, global financial institution. Demonstrated experience as a Subject Matter Expert (SME) in Financial Crime Compliance, with the ability to articulate, design, and implement necessary frameworks and controls for the program. Proven experience in Financial Crime Policy development and governance, including the design or oversight of risk assessments, and/or the design and oversight of data, reporting, and management information. Experience in supporting global CAMLO program oversight, including policy and standards drafting, maintaining, and implementing globally. Ability to manage conflicts of regulation/law with no existing formal process, and implement local country dispensations tracking. Proven leadership capabilities with a track record of setting direction in a complex operating environment. Superior written and oral communication skills, with the ability to translate complex regulatory environments into business language. Strong organizational skills, attention to detail, and ability to manage multiple priorities in a dynamic environment. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-JH マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 をご覧ください。 マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。 雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 までご連絡をお願いします。 Referenced Salary Location Toronto, Ontario Working Arrangement ハイブリッド勤務 Salary range is expected to be between $105,750.00 CAD - $190,350.00 CAD If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.‑specific paid time off provisions. #J-18808-Ljbffr