Cloud Site Reliability Engineer

Job Title Cloud Site Reliability Engineer Base Pay Range CA$100,000.00/yr - CA$120,000.00/yr Company Overview Smile Digital Health is a global health data platform that empowers healthcare stakeholders to collect and exchange data through a leading FHIR-based data liberation platform. The company has been recognized on Deloitte’s Technology Fast 50 Ranking for 2024 and is committed to the #BetterGlobalHealth mission. Responsibilities Collaborate with Security Operations teams to define and implement best practices around Cloud Service Provider configuration for Azure and other cloud providers. Develop, implement, and coordinate a multi-tenant approach around service offerings for DB, Container platform, Authentication, Certificates, and Product Registries. Design and maintain performance testing strategies, framework, and environments in the cloud. Develop and maintain cost/utilization tracking and attribution processes for all Cloud Service Providers. Create documentation around Cloud Service Provider offerings detailing use cases, best practices, and implementation details. Develop and maintain technical relationships with core Cloud Service Providers. Implement and maintain a secure and scalable infrastructure platform for delivering Cloud Services applications. Ensure internal and external SLAs meet and exceed expectations, continuously monitor and improve system-centric KPIs. Create tools for automating deployment, monitoring, and operations of the overall platform. Participate in an on-call rotation to provide application support, incident management, and troubleshooting. Provide ongoing maintenance and support of internal tools, improving system health and reliability. Assist customers with the on-site deployments when needed. Implement and manage observability tools (logging, metrics, tracing) for performance insights, using the OTEL and Grafana stack preferred. Comply with organizational security policies and procedures. Accurately report working hours in the Time Tracking System on a daily or weekly basis, ensuring the majority of hours are tracked as billable. Adhere to privacy, security, and confidentiality policies, holding all confidential information in strict confidence. Requirements Demonstrated expertise of cloud service providers and best practices around implementation and configuration, preferably managing Azure on behalf of multiple teams for a company that delivers SaaS products. Experience with Kubernetes, OpenShift, Kafka, Elastic stack, and strong focus on Java-based microservices architecture. Experience applying chaos engineering practices to evaluate and enhance system resiliency. Skilled in troubleshooting performance issues, including analyzing time consumption, allocating resources, and recommending optimizations. Familiar with performance testing methodologies and tools to assess system behavior under load. Proven experience with Security and Compliance (SOC2, HIPAA, ISO27001) best practices and implementing controls that support high-velocity software delivery teams. Proficiency in Terraform, Ansible, or Chef; expertise in troubleshooting, support escalation, on-call process optimization, and documenting knowledge. Passionate about Infrastructure as Code, automation, and developing solutions that help developers move quickly and safely. Familiarity with infrastructure management and operations lifecycle concepts and ecosystem. Experience operating and maintaining production systems in a Linux and public cloud environment. Prior experience working in high-performance or distributed systems; availability to work across a range of experience levels. Working knowledge of industry best practices regarding information security. Prior experience building or maintaining a large-scale Cloud service. Proven ability to prioritize and track multiple projects in parallel and to be highly responsive and customer-focused. Benefits Remote Work Environment Flexible Time Away From Work Policy including PTO, Personal, and Sick Days Competitive Salary and Health/Medical Benefits RRSP/TFSA/401K Employee Contribution Life and Disability Coverage Employee Assistance Program FHIR Study Program and Skillsoft Learning Super HAPI Fun Club Equal Employment Opportunity We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Seniority Level Not Applicable Employment Type Full-time Job Function Engineering and Information Technology Industries Transportation, Logistics, Supply Chain and Storage Referral Program Referrals increase your chances of interviewing at Smile Digital Health by 2x Location Greater Montreal Metropolitan Area #J-18808-Ljbffr