Consultant, Business Innovation

**Job Description****Consultant, Business Innovation – 12 Month Contract/Acting****Rank 5****Scarborough, ON (Hybrid)****Deadline:** This posting will close by November 30, 2025 at 11:59 PM EST.Toyota Canada Inc. (TCI) is looking for a strategic and forward-thinking Consultant, Business Innovation to join our Innovation Incubator and drive the Connected Retail Roadmap for Toyota and Lexus. In this role, you’ll lead the advancement of our Digital Retailing Solution (DRS) service by integrating digital tools with in-dealership experiences to elevate customer experience across both brands.If you thrive on collaboration, innovation, and turning strategy into action, this is your opportunity to make a real impact on the future of retail. Join us and help redefine what exceptional customer experience looks like.**What We’ll Bring:****Company & Culture*** A hybrid work environment* A work environment built on teamwork, flexibility and respect* Professional growth and development programs to help advance your career* A focus on respect for people and continuous improvement* Summer Hours – optional condensed work week during the summer***Benefits**** Competitive compensation package including bonus* Extended health care and dental benefits effective immediately* Company pension plan with additional employer contributions* Associate vehicle discount program* Reimbursement programs (tuition & fitness)* Paid holiday shutdown and competitive paid time off benefits* Sabbatical leave program**What you’ll be doing:*****Strategic Advancement of our Digital Retailing Solution (DRS) & Innovation**** Lead the strategic development and advancement of the Digital Retailing Solution (DRS) Service Product ensuring alignment with business objectives and delivering a seamless customer experience across digital and in-dealership channels* Collaborate with cross-functional teams, Dealer partners, and enterprise stakeholders to shape product strategy, define ROI, and drive innovation across the Toyota and Lexus networks* Own the DRS product pathway, maintaining momentum, communicating progress, and ensuring alignment with Business Innovation’s principles, timelines, and milestones* Oversee governance across key forums including the DRS Operating Committee and Dealer Task Force, facilitating productive engagement and capturing actionable insights* In addition to leading strategic initiatives, this role will also contribute to offering a forward-looking perspective on emerging innovation opportunities within the evolving aftersales landscape***Cross-Functional Collaboration & Stakeholder Engagement**** Collaborate with the Business DRS SME to ensure the Technical PM receives clear, timely business feedback to support product development* Lead stakeholder engagement to foster understanding, collaboration, and confidence in the product direction* Facilitate portions of Business Innovation Subcommittee meetings to drive dealer engagement and decision-making* Communicate through leadership engagement sessions with Toyota EC & VP Sponsors* Organize and lead workshops and discussions with Toyota/Lexus Dealers, TCI, and TCCI to gather insights and refine product strategy* Run ideation sessions to propose new features and capabilities, presenting recommendations to leadership for approval***Product Pathway Ownership & Alignment**** Stay deeply familiar with the product strategy, roadmap, timelines, and milestones. Keep momentum and communicate progress, challenges, and roadblocks with project teams* Ensure the DRS product pathway aligns with BI’s vision, principles, and values.* Work with other DRS product leads, sharing best practices, coordinate efforts, and drive efficiency across products***Governance & Leadership**** DRS Operating Committee: Lead and coordinate committee meetings in partnership with the Portfolio Manager, Technical Project Manager, and Business SME. Ensure discussions are productive and drive clear outcomes* Dealer Task Force: Serve as lead for the Dealer Task Force, ensuring clear communication and capturing valuable insights through structured pre-reads, focused meetings, and efficient use of the group’s time* Project Status Cards: Partner with the Technical PM to maintain transparent communication on DRS product progress, highlighting key challenges and roadblocks***Performance Analysis & Optimization**** Continuously assess DRS alignment with customer experience principles, conducting regular analysis to identify areas for improvement* Implement optimization strategies to enhance usability and overall performance.* Act as a liaison between dealerships, customers, and internal stakeholders to understand evolving needs and challenges, ensuring digital solutions remain effective in the automotive retail ecosystem**What You’ll Bring:*** Bachelor’s degree in business, Strategy, Innovation Management, Engineering or related field* Experience with retail innovation, retail strategic development, or related roles which have positively impacted on the retail customer experience* Automotive retail experience (retail or zone) is an asset* Advanced strategic mindset with an entrepreneurial approach capability* Excellent oral and written communication skills, with the ability to convey complex ideas to diverse audiences via appropriate and engaging storytelling* Extremely strong interpersonal skills, including the ability to interact with all levels of the enterprise, including Dealers* Ability to build trust and confidence towards specified outcomes* Advanced planning and organizational experiences/skills that support leading multiple projects at one time and working collaboratively across groups to gain consensus* Deadline-driven with an intimate understanding of the responsibilities, timelines and requirements* Ability to travel occasionally (mainly within Canada or USA), if required* Bilingual (English and French) an assetToyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.A focus on People, Passion for Toyota, Innovation and Make Things Better has made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.**What You Should Know:**Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.#LI-PP1#LI-Hybrid**About Toyota in Canada** Toyota has a proud legacy of over 50 years of operating in Canada with three affiliated companies responsible for the manufacturing, sales and financing of Toyota and Lexus vehicles in Canada. These are Toyota Motor Manufacturing Canada, Toyota Canada Inc. and Toyota Financial Services. From exhilarating design and revolutionary manufacturing processes, to innovations in safety and connectivity, we’re building vehicles that make our roads safer, our communities cleaner and inspire our customers and employees to make the most of every journey. On this site you can view open positions for both Toyota Canada Inc. and Toyota Financial Services. For open positions at our Toyota Motor Manufacturing Canada#J-18808-Ljbffr