Appeal Officer

Join to apply for the Appeal Officer role at Government of Alberta Get AI-powered advice on this job and more exclusive features. Job Information Job Title: Appeal Officer Job Requisition ID: 76901 Ministry: Assisted Living and Social Services Location: Edmonton, Red Deer, Calgary, or Lethbridge Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Competition Closing Date: November 19, 2025 Classification: Program Services 1 Salary: $2,297.14 to $2,989.82 bi-weekly ($59,955 - $78,034/year) The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve. For more information on diversity and inclusion, visit Assisted Living and Social Services (ALSS) provides supports for seniors, families, and communities, and helps Albertans access disability services, continuing care, financial supports, affordable housing, services for the homeless, and other social-based programs. The Ministry supports Albertans through a person-centered, integrated service delivery model that recognizes the unique circumstances, experiences and strengths of individuals and families. For more information on the ALSS Ministry, visit The Appeals Secretariat is a neutral government body that administers the appeals process for Albertans appealing decisions on social services they receive or have applied for to the Citizen’s Appeal Panel (CAP). The CAP is a neutral adjudicative tribunal providing fair, impartial, and independent hearings to Albertans. The Secretariat provides support to CAP and parties to an appeal ensuring a timely and fair process. Role Responsibilities Reporting to the Appeals Lead, the Appeal Officer supports the appeal process by providing effective case management, problem solving sensitive and complex file issues, coordinating the scheduling of hearings, preparing time extension files for the Minister’s Delegate, and finding efficiencies in the process. The Appeal Officer acts as the active and primary contact person for parties to an appeal, providing an informed and consistent hearing process in accordance with a number of policies, guidelines, and related legislation. This position involves making case file notes, briefing materials and creating a wide variety of written documents to provide information to parties on their appeals or senior management on sensitive files. It is essential for the Appeals Officer to maintain contact with parties throughout the appeal process, and identify and address any pre‑hearing matters to ensure full participation in hearings. Duties Include But Are Not Limited To Providing administrative support for all appeals by making contact to obtain, clarify and confirm pertinent information required to facilitate timely appeals; Informing, educating and consulting with parties and stakeholders on appeals and the appeal process; managing complex appeals; Providing support in the development and implementation of appeal processes and procedures. APS Competencies Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. To be successful in this role, the candidate will demonstrate: Creative Problem Solving, Drive for Results, Agility. Qualifications Requirements: Two-year Diploma or Degree in public administration, social science, law, paralegal; no experience required. Equivalency 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education. Assets Experience in a legal or quasi‑judicial environment, Experience with complex issue interpretation and conflict resolution Strong interpersonal and communication skills Experience working with diverse and/or vulnerable population (i.e., individuals with social barriers, mental health issues and a variety of challenging circumstances) Experience understanding and interpreting legislation. Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to for detail. Hours of work: 36.25 hours per week, Monday – Friday. In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time. Final candidates will be required to undergo a security screening. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of‑province applicants can obtain the required documents/checks from the province they currently reside in. How To Apply Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. Candidates are required to apply for a job online. Please visit for more information. Please visit Recruitment Principles, for more information. It is recommended applicants who have completed post‑secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) ( ) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information ( ). It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application. Closing Statement This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. We thank all applicants for their interest. All applications will be reviewed to determine which candidates’ qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted. If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Nadine Uwimana at #J-18808-Ljbffr