Technical Inside Sales

1 day ago Be among the first 25 applicants Technical Inside Sales Representative – Filtration Location: Hamilton, ON About Us Since 1979, Maddocks Group – Industrial Filter Division has been a trusted Canadian manufacturer of custom filtration solutions serving diverse industries. Our commitment to quality, precision, and performance has made us a preferred partner for companies that depend on clean, reliable operations. We are seeking a motivated and technically minded Inside Sales Representative to join our Hamilton team. The ideal candidate is detail-oriented, customer-focused, and passionate about delivering tailored solutions that meet and exceed client expectations. Role Overview This full-time, on-site position involves engaging customers to understand their filtration needs, preparing detailed quotations, and managing the full sales process from inquiry to order completion. You will work closely with our engineering, production, and logistics teams to ensure accurate and timely delivery of custom filtration products. Key Responsibilities Serve as the primary point of contact for customer inquiries, quotations, and orders. Assess client needs and provide technical recommendations and custom solutions. Prepare and follow up on detailed quotations, negotiate terms, and close sales. Process orders accurately within ERP and CRM systems (e.g., SAGE 300, Salesforce). Create and manage bills of material for quoting and production requirements. Collaborate with engineering, production, and marketing teams to meet customer and company objectives. Maintain accurate sales records, forecasts, and trend reports. Conduct outbound and inbound sales calls and proactively pursue new business opportunities. Ensure high levels of customer satisfaction through regular communication and support. Qualifications 2–3 years of experience in inside sales, customer service, or order desk roles (manufacturing or industrial environment preferred). Strong technical aptitude and ability to interpret drawings, specifications, or product data. Proficiency with Microsoft Office and experience using ERP and CRM systems (SAGE 300, Salesforce, or similar). Excellent communication, organization, and problem-solving skills with attention to detail. Proven ability to negotiate, manage multiple priorities , and work both independently and collaboratively. Knowledge of filtration systems or industrial process equipment is a strong asset. Bilingual in English and French considered an advantage. Preferred Skills Experience with B2B and technology sales . Strong telemarketing or outbound calling abilities. Ability to develop detailed manufacturing build sheets to customer specifications. Positive attitude, reliability, and a proactive approach to customer service and business development. Why Join Maddocks Group At Maddocks Group, we take pride in designing and manufacturing high-performance filtration solutions that keep industries moving. We offer a collaborative and growth-oriented environment where innovation, precision, and customer satisfaction are at the heart of what we do. If you share our commitment to quality and excellence , we’d love to hear from you. Benefits On-site parking Upon application, please submit a cover letter including salary expectations. We thank all applicants for their interest in Maddocks. Only those selected for an interview will be contacted. Seniority Level Entry level Employment Type Full-time Job Function Sales and Business Development Location: Hamilton, ON L8H 6P3 (required) Experience: Inside sales: 2 years (preferred) #J-18808-Ljbffr