H&M Sales Advisor

About the Role As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products, and providing customers with support and guidance. You'll use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the store team to deliver an excellent customer experience. A Day in the Life: Customer Sales & Profit Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service Willingness to engage and have conversations with customers to provide excellent service Guide customers through our fashion trends, stories and products in all areas of the store Ability to effectively promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives Represent yourself and the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with store management team Fashion & Trend Awareness Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Use your product and fashion knowledge to share relevant information with customers Team & Development Retain and share your service, fashion and store operations knowledge and skills with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in relevant onboarding, introduction processes, trainings and courses relevant to your role and future development Retail Operations / Visual & Commercial Execution Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practice and processes Contribute to a clean and tidy sales floor and back of house, including stockrooms Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Upkeep and follow best practice for in‑store OMNI services and in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.) Support with opening and closing of the store Follow all H&S guidelines and legal requirements applicable to the role and responsibilities Qualifications (Who You Are) Passionate about fashion and everything created in‑store Motivated to give customers a great experience Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented Enjoy working in a collaborative and dynamic environment Have sales experience in a dynamic and collaborative environment that can be applied to this role Experience working with customer service in fashion, retail or other service‑related industries Why You'll Love Working at H&M We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disability We pride ourselves on being a values‑driven organization guided by our 7 unique values that have been part of our success story for over 75 years Access to Colleague Resource Groups (CRGs) for community and networking opportunities Inclusive company where you’re encouraged to be yourself at work Access to a large global talent community with unlimited career growth and aspirations Support for overall wellbeing and comprehensive benefits, including health insurance, wellness, family support programs, company‑match retirement plan, paid leave programs, paid time off and a community day to serve your local community Express personal style with employee discount at H&M, Other Stories and COS Additional Information This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion. H&M has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. The range may be modified in the future. Benefits All employees receive a staff discount card usable on all H&M Group brands in stores and online. Brands covered by the discount include H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. In addition to the staff discount, all employees are included in the H&M Incentive Program (HIP). Inclusion & Diversity H&M is committed to creating and maintaining inclusive, diverse and equitable workplaces throughout the organization. The teams should consist of a variety of people that share and combine their knowledge, experience and ideas. A diverse workforce leads to a positive impact on how we address challenges, what we perceive possible and how we relate to colleagues and customers worldwide. All diversity dimensions are considered in the recruitment process. We ask that applicants not attach a cover letter to avoid potential biases. Company Description H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Accommodations We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at and use Ask a Question. #J-18808-Ljbffr