Customer Success Manager
3 weeks ago
Join to apply for the Customer Success Manager role at McGraw Hill . Impact the Moment When was the last time you experienced the impact of your work? Our sales team thrives on building meaningful relationships with educators and learners, touching lives across the world. How You Can Make An Impact As a Customer Success Manager , you will act as a trusted advisor to faculty at higher educational institutions and a partner to the Learning Solutions Representatives. You will share new business leads with the LSRs and manage the customer relationship and account management after the post‑won journey. You will be accountable for growing core revenue, deepening platform usage, and retaining high revenue generating customers. A critical element of this role is forming and maintaining relationships with faculty members, chairs, deans, and department support staff to drive digital usage and revenue growth. This hybrid position works remotely from your home office and will be responsible for accounts in Manitoba and Saskatchewan. It also requires regular travel on campus throughout the year to meet with faculty, staff and administration. Candidates must live in either Manitoba or Saskatchewan, have a valid driver’s license and be authorized to work in Canada. What you will be doing Meet and exceed retention targets including closing renewal opportunities. Pitch and design the implementation process to customers and deliver the strategy by gaining clear commitments with customers. Offer data that encourages usage of additional features within courseware products to enhance teaching outcomes. Facilitate the sales process with customers to upgrade to new versions of our products and platforms by asking for new leads during the process. Assign implementation tasks to the Customer Success and Implementation team. Build strong and trusted relationships with all MH stakeholders. We are looking for someone with Post‑secondary degree/diploma ideally in business or management. 1‑3 years of digital software sales experience with proven track record of achieving or exceeding targets. Superior interpersonal and communication skills with a customer‑centric focus. Demonstrates passion and interest in technology‑enabled educational solutions. Self‑starter with excellent time management and organizational skills. Creative problem‑solving ability and the ability to excel through change. Data‑driven mindset, ability to deliver platform demonstrations and manage relationships effectively. Strong technical skills and experience with Microsoft Office and Salesforce. A driver’s license and willingness to travel up to 40% of the year. Why work with us? There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will own your growth and develop as we do. As an education innovation company, we’re proud to play our part by inspiring learners around the world. If you bring your curiosity, we’ll help you grow in a collaborative environment where everyone shares a passion for success. Compensation The compensation for this position includes salary in the range of 63,000‑70,000 CAD, a car allowance and annual sales incentive plan. Base pay offered may vary depending on job‑related knowledge, skills, experience, and location. #J-18808-Ljbffr
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Customer Success Manager
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, , Canada AgencyAnalytics Inc Full timeCustomer Success Manager Department: Customer Success Employment Type: Permanent Location: Remote Canada Compensation: $60,000 - $90,000 / year Description We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is...
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Customer Success Manager
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, , Canada Event Temple Full timeJoin to apply for the Customer Success Manager role at Event Temple 2 days ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Event Temple Event Temple is a high-growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech...
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Customer Success Manager
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, , Canada ROSS Full timeOur client is a dynamic and successful Business Coach looking to hire a Client Success Manager. You will be instrumental in supporting our client to deliver world-class training experiences to customers via webinar and in-person events. You Will… Provide customer onboarding Organize and coordinate exceptional training experiences both over the web and...
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Customer Success Manager
2 weeks ago
, , Canada Panoptyc Full timeJoin to apply for the Customer Success Manager role at Panoptyc Get AI-powered advice on this job and more exclusive features. About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local...
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Manager, Customer Success
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Canada GSOFT Full timeCompany Description We’re GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster. Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a...
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Customer Success Manager
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Canada Quest Software Full time US$80,000 - US$120,000 per yearOverview:Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for...
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Customer Success Manager
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, , Canada AgencyAnalytics Full timeJoin to apply for the Customer Success Manager role at AgencyAnalytics We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals and growing our product....
