French Bilingual Customer Account Specialist II, MBNA, Customer Assistance Specialist

French Bilingual Customer Account Specialist II, MBNA, Customer Assistance Specialist Join to apply for the French Bilingual Customer Account Specialist II, MBNA, Customer Assistance Specialist role at TD Securities. Location Ottawa, Ontario, Canada Hours 37.5 Line of Business Personal & Commercial Banking Pay Details $47,300 - $66,600 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Department Overview MBNA is a mono‑line lender, offering a variety of credit card products and specializing in affinity partnerships. The MBNA Customer Assistance role is to work with customers to help them resolve their financial difficulties, while collecting on the funds owing to TD. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities. Job Details What You’ll Do Make people’s day: strive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions. Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role. Where You’ll Work After completing in‑person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace. Your remaining time will be spent at a TD location for in‑person team events and experiences. The hiring manager will provide more information about how this works for their team. Job Requirements What You Need to Succeed Bilingual (French/English) High School Diploma or equivalent Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. Must display a high professional manner, along with sound judgment, time‑management and decision‑making skills. Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. Digital literacy across a broad range of devices (e.g., Desktops, laptops, headsets, etc.) Flexibility, resiliency, and a positive attitude when responding to challenging situations. Expected to meet the needs of customers by offering advice based on their total financial situation and possessing a thorough knowledge of customer life cycle needs. Previous collection, credit experience and/or call center and banking experience is an asset Ability to work both independently and as part of a team. Training & Onboarding We’re hosting in‑person training and onboarding sessions at 1595 Telesat court (Ottawa) for 8 weeks to ensure you’ve got everything you need to succeed in your new role. Start Date January 5, 2026 Interview Process Hiring manager will reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. National Occupation Classification (NOC) Code 14201 – Banking, insurance and other financial clerks (NOC) Who We Are TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, the customers we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, which is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations, mentorship and training programs, we’re here to support you toward your goals. As an organization, we keep growing – and so will you. Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Language Requirement (Quebec Only) Sans Objet Seniority Level Entry level Employment Type Full‑time Job Function Other Industries Investment Banking #J-18808-Ljbffr