Principal Technical Development Toolkit Specialist

3 weeks ago


Ottawa, Canada Entrust Full time

Principal Technical Development Toolkit Specialist Position Overview: Entrust is seeking a Principal Technical Development Toolkit Specialist (Principal Tech Support Specialist) who is passionate about helping customers succeed with our Toolkits and APIs, which integrate with our PKI and Identity Solutions. This role is ideal for someone who thrives on solving complex challenges and enjoys working directly with customers to deliver secure, high-impact solutions. As a member of our collaborative team, including product managers, developers, QA engineers, and technical support, you’ll play a key role in ensuring our customers deploy and integrate our technologies successfully. You’ll be at the intersection of innovation, software design, and cybersecurity. Key Responsibilities Lead advanced technical troubleshooting and customer support initiatives. Design and develop sample applications utilizing Entrust Toolkits. Demonstrate strong understanding of SOAP/REST APIs and ITIL frameworks within SaaS environments. Collaborate cross-functionally with DevOps, Product Management, and R&D teams. Ensure escalations to R&D are complete, actionable, and well-documented. Create and maintain custom tools to support customer deployments and internal processes; deliver training as needed. Monitor, track, and analyze customer issues to identify trends and drive product and process improvements. Provide detailed product feedback informed by customer interactions and use cases. Assess and analyze security vulnerabilities, delivering in-depth technical evaluations. Act as a key technical liaison during critical or major Cloud Service incidents, working closely with R&D and DevOps. Basic Requirements Experience with enterprise security product implementations. Demonstrated success in developing high-quality software solutions, with expertise Java, Rest APIs. C/C++ is an asset but not essential. Strong service delivery and communication skills. Ability to influence across teams and levels. Customer service orientation and willingness to travel as needed. Must have unrestricted authorization to work in Canada. Preferred Qualifications Bachelor’s degree in Computer Science or Electrical Engineering. 3+ years’ experience with PKI concepts and practices; SSL certificates, smartcards/tokens, HSMs, PKCS #11. PostgreSQL or other relational databases. Web servers and application servers. LDAP, X.500 directory servers and Active Directory. Knowledge of application frameworks and web services development. Familiarity with X.509 standards, CMP, PKCS #7, S/MIME and SSL. Networking and deep packet analysis. Entrust Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. For more information, visit Follow us on LinkedIn, Facebook, Instagram, and YouTube. Contact: Grace Rusingiza, #J-18808-Ljbffr



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