Rooms Division Manager

3 weeks ago

Whistler, Canada Listel Hotel Whistler Full time

Open to International applicants with valid Canadian Work permits: No Terms of Employment: permanent, full-time Wage: $76,500 per year Benefits: extended medical, Discounted Room Rates; Special rates for a Coast hotels across Canada, the USA Language of work: English Company Business Address: 4121 Village Green, Whistler BC, V8E 1H2 The Rooms Division Manager handles escalated guest concerns across all Rooms Division areas and ensures the entire guest journey from check-in to housekeeping to maintenance response is seamless. Responsibilities & Qualifications Ensuring the Front Office, Housekeeping, and Maintenance departments deliver consistent and outstanding guest experiences and resolution of guest concerns Regularly updating and maintaining departmental training manuals and SOPs Conduct ongoing coaching and cross-training to build multi-skilled teams across the Rooms Division. Ensure proper execution of group and individual reservations, IT reservations, and front office procedures Monitor hotel systems (e.g., PMS, key card, accounting software) to maintain accuracy and efficiency Assisting with recruiting, training and coaching front-line staff and supervisors to meet service excellence standards Leading daily communication and cross-department huddles to ensure operational alignment Leading by example in delivering exceptional guest service, with a focus on anticipating and resolving guest needs. Manage escalations, complaints, and special requests with professionalism and discretion Foster a culture of guest-first service excellence, ensuring brand standards are exceeded Ensure accurate scheduling, payroll reporting, and departmental budgeting within the Rooms Division Improving performance metrics related to guest satisfaction, occupancy, and departmental efficiency Support senior management with operational reporting and recommendations for improvements Other duties as assigned Skills Requirements 6+ years of progressive experience in travel/tourism/hospitality industry, with at least 2 years in a supervisory or managerial capacity Proven success in hotel operations leadership with responsibility for multiple departments Strong background in international customer service environments Proficiency with hotel and travel industry systems (PMS, reservations, key card systems, accounting software) Demonstrated ability to train, coach, and develop diverse teams across service functions Excellent communication, conflict resolution, and problem-solving skills. Advanced proficiency in English written and oral communication Other Perks/Benefits Benefits: extended medical, Discounted Room Rates; Special rates for a Coast hotels across Canada, the USA #J-18808-Ljbffr

  • Rooms Division Manager

    3 weeks ago

    Whistler, Canada Listel Hotel Whistler Full time

    Open to International applicants with valid Canadian Work permits: No Terms of Employment: permanent, full-time Wage: $76,500 per year Benefits: extended medical, Discounted Room Rates; Special rates for a Coast hotels across Canada, the USA Language of work: English Company Business Address: 4121 Village Green, Whistler BC, V8E 1H2 The Rooms Division...

  • Rooms Division Manager

    3 weeks ago

    Whistler, Canada Listel Hotel Whistler Full time

    Open to International applicants with valid Canadian Work permits: No Terms of Employment: permanent, full-time Wage: $76,500 per year Benefits: extended medical, Discounted Room Rates; Special rates for a Coast hotels across Canada, the USA Language of work: English Company Business Address: 4121 Village Green, Whistler BC, V8E 1H2 The Rooms Division...

  • Rooms Division Manager

    1 week ago

    Whistler, British Columbia, Canada Bearfoot Bistro Full time $76,500 per year

    Business Name: Listel Hotel WhistlerPosition Title: Rooms Division ManagerNumber of Available Position(s): 1Terms of Employment: permanent, full-timeHours per week: 40Wage: $76,500 per yearBenefits: extended medical, Discounted Room Rates; Special rates for a Coast hotels across Canada, the USALanguage of work: EnglishCompany Business Address: 4121 Village...

  • Room Division Assistant Manager

    21 hours ago

    Whistler, Canada Pan Pacific Whistler Full time

    The Room Division Assistant Manager is a dual role requiring to work either in Front Office as Guest Experience Manager (Duty Manager) or in Housekeeping as Housekeeping Assistant Manager. You will be required to be flexible and work either position. The role of the Housekeeping Assistant Manager is to take oversight of the overall cleanliness of the Hotel...

  • Rooms Division Leader: Guest Experience

    3 weeks ago

    Whistler, Canada Listel Hotel Whistler Full time

    A leading hotel in Whistler is seeking a Rooms Division Manager to oversee all aspects of guest services and hotel operations. This permanent, full-time position requires at least 6 years of experience in the hospitality industry, with a focus on leadership and customer service. The ideal candidate will be skilled in multiple departmental operations and...

  • Rooms Division Leader: Guest Experience

    3 weeks ago

    Whistler, Canada Listel Hotel Whistler Full time

    A leading hotel in Whistler is seeking a Rooms Division Manager to oversee all aspects of guest services and hotel operations. This permanent, full-time position requires at least 6 years of experience in the hospitality industry, with a focus on leadership and customer service. The ideal candidate will be skilled in multiple departmental operations and...

  • Rooms Division Leader: Guest Experience

    3 weeks ago

    Whistler, Canada Listel Hotel Whistler Full time

    A leading hotel in Whistler is seeking a Rooms Division Manager to oversee all aspects of guest services and hotel operations. This permanent, full-time position requires at least 6 years of experience in the hospitality industry, with a focus on leadership and customer service. The ideal candidate will be skilled in multiple departmental operations and...

  • Rooms Operations Manager

    1 week ago

    Whistler, Canada Marriott International, Inc Full time

    **Job Number** 23145123 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing the execution of all operations in the rooms area...

  • Assistant Manager Rooms Operations

    3 days ago

    Whistler, British Columbia, Canada Marriott Hotels Resorts Full time $45,000 - $65,000 per year

    Description JOB SUMMARYEntry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain...

  • Assistant Rooms Operations Manager

    1 week ago

    Whistler, Canada Marriott International, Inc Full time

    **Additional Information**Housekeeping **Job Number**25160066 **Job Category**Rooms & Guest Services Operations **Location**Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada, V8E 1A9 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Pay Range**: $60,000 - $70,000 annually **Bonus Eligible**: Y **JOB...