Customer Service Representative

Job Title: Customer Care Coordinator Job Location: 100% onsite at 71 Four Valley Dr, Concord ON L4K 4V8 Canada Job Duration: 12+ Months Shift: 10:00AM-6:00PM EST Description: Top 3 skills that you would like to see in a candidate 1. Critical Thinking & Problem-Solving: Essential for resolving complex customer issues quickly and effectively without relying solely on scripts. 2. Adaptability in a Fast-Paced Environment: Ability to pivot between multiple tasks, handle changing priorities, and remain calm under pressure. 3. CRM & Call Center Experience: Technical know-how to manage customer data, track interactions, and phone etiquette. Responsibilities: The Customer Care Coordinator is highly focused on facilitating Americas Customer Care Center's day-to-day phone activities, problem solving so that the team meets and exceeds the required level of service, performance, orders, and revenue targets. The Customer Care Coordinator is the front-line team to assist our customers and commercial organization. Continuously collaborates and coordinates with cross functional teams in Finance, Distribution, Logistics, IT, Business Analyst and Sales. The successful candidate enjoys the challenge of handling a diverse range of customer inquiries. Thrives in a fast-paced, customer-oriented environment, where the potential to wear many different hats. In this role, you will have the opportunity to: • Demonstrate exceptional concierge customer service in assisting with customer issues and ensuring a high level of customer satisfaction through multitasking abilities to drive critical issues simultaneously. • Manage incoming correspondence and re-direct if needed to other departments, processing parts orders, quotations, and customer inquiries which include but not limited to vendor form requests. • Coordinate/dispatch communications and information to field service and daily work order transfers. The essential requirements of the job include: • Requires the knowledge and skills generally acquired through completing an Associate Arts (A.A) degree or equivalent experience. • At least 1-2 years of customer service or related experience. • Prior experience in heavy Call Center. It would be a plus if you also possess previous experience in: • Ability to read and interpret general business documents such as operating and maintenance instructions, customer contracts, quotes, purchase orders, and procedure manuals. • Analytical skills to identify practical problems and deal with a variety of situations where limited standardization exists. • Experience with Salesforce.com, Oracle 11i a plus, and Microsoft Office Suite proficiency. About Net2Source, Inc. Net2Source is a total talent management solutions company with its presence in 50+ countries. Our creative solution service offerings aim at becoming your one stop destination for hiring talent needs globally. Want to read more about Net2Source. Visit us at Equal Employment Opportunity Commission The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Fast Facts about Net2Source: • Founded in 2007 • 100% Minority Owned, Debt Free, Private • 4100+ consultants globally • 2550 consultants placed in the US • 750+ team of in-house staffing team • 30+ sales offices in the US, and 50+ Offices globally • Operations in 20 countries (US, Canada, Mexico, APAC, UK, UAE, Europe, , Europe, Latin America, Japan, Australia) Awards and Accolades: 1. 2020 Fast 100 Asian American Businesses by the US Pan Asian American Chamber of Commerce Education Foundation (USPAACC 2019) 2. 2019 & 2018 Ranked 21st Fastest Growing Staffing Company in USA by Staffing industry Analysts 3. 2019 & 2018 Fastest 50 by NJ Biz (Ranked (9th and 27th ). 4. 2019 Top 100 Fastest companies to grow in Dallas-by-Dallas Business Journal. 5. INC 5000 Fastest growing for 8 consecutive years in a row. 6. America's Most Honored Businesses (Top 10%) 7. 2019 Dallas Top 100 by Dallas Business Journal 8. 2019 Proven Supplier of the Year by Workforce Logi. 9. 2019 Spirit of Alliance Award by Agile1 10. 2018 Best of the Best Platinum Award by Agile1 11. 2018 Tech Serve Alliance Excellence Awards Winner 12. 2017 Best of the Best Gold Award by Agile1(Act1 Group)