Customer Success Manager

Join to apply for the Customer Success Manager role at DashQ At DashQ, our mission is simple yet powerful: to make renting better for everyone. We’re transforming the way people find, secure, and connect with rental housing, making the process as seamless as booking a hotel. By moving beyond the idea of housing as just a commodity, we’re creating deeply connected communities where renters and landlords thrive. Over the past year, DashQ has achieved key milestones, including the launch of Checkout , the first e-commerce‑like leasing experience in the rental industry, and partnerships with some of North America’s largest property owners. With these wins, we’re proud to be recognized as a leader in rental technology. But we’re not stopping there – housing supply challenges are more critical than ever, and the rental process is still plagued by inefficiencies. Tackling these head‑on requires cutting‑edge technology, bold ideas, and people ready to make a real difference. If the thought of passionately diving into high‑impact challenges excites you, and if you thrive in an innovative and customer‑centric environment, then DashQ is exactly where you belong. About the role Customer Success at DashQ is where transformation meets trust. You are the operational driver of transformation for 2,000–5,000‑door landlords – coaching regional teams, driving KPI improvements, and embedding adoption at scale, while Project Managers steer executive strategy. What You'll Do Drive adoption through structured playbooks and success plans that enable consistent activation and usage across portfolios. Leverage product expertise to guide users through workflows and best practices, anticipate friction points, and collaborate with Implementation to remove blockers fast. Collaborate and improve with Project Management, Implementation, CSM, and Product, sharing patterns and insights to evolve CS playbooks and client experience. Monitor and manage risk by tracking adoption and KPI trends (lead → tour → lease), identifying early warning signs across portfolios, and coordinating recovery plays to protect adoption momentum. Deliver white‑glove education and advanced support across portfolios – leading role‑based training sessions, addressing complex user challenges, and ensuring proficiency and adoption are sustained at scale. You'll Thrive Here If You Choose outcomes over optics : you let KPIs guide what happens next at portfolio scale to deliver business results and build raving fans . White‑glove education and support at scale : you lead portfolio‑wide sessions and solve complex issues – empowering & educating people to succeed . Influence without authority : you align PMs, Product, PS, and Support – empowering collaboration to move decisions forward. Show up in person : you collaborate 4–5 days/week at our Ottawa office to advance outcomes and bring excitement to the organization. AI as a force multiplier : you build workflows where AI takes care of what’s predictable, so you can focus on precision, quality, and better outcomes. Fix the system, not just the symptom : you standardize better paths and help teammates adopt them – empowering collaboration across portfolios. Default to clarity : you communicate & write precisely, and make complex things easy to understand. Speak French fluently – written and verbal. Submit a short video as part of your application. Qualifications 3–5 years in a SaaS CS, onboarding, or consulting role with enterprise exposure. Experience managing rollouts, client success plans, or operational transformation. Comfortable working cross‑functionally and influencing without authority. Bonus: exposure to leasing operations or proptech transformation. Benefits Competitive performance‑based bonus structure. Medical, Dental & Vision premiums covered at 90%. Three weeks of paid vacation and all standard paid holidays. Professional development budget for courses and certifications. Weekly catered lunch. Job Compensation Range DashQ offers a competitive total rewards package which includes base salary, equity, a comprehensive benefits & perks package, and bonus depending on the role. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process. In addition to the salary range listed, this role is eligible for commission based compensation. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at . Seniority level Mid‑Senior level Employment type Full‑time Job function Customer Service Industries Real Estate and Software Development #J-18808-Ljbffr