Head of Operations

Future Firm provides expert coaching, proven systems and an awesome community to accounting firm owners wanting to unlock freedom and growth in their business. We’re a fast-growing membership-based company with over 750+ members worldwide and we’re looking for a Head of Operations to help us scale effectively. The Head of Operations, reporting to the CEO, is responsible for translating vision into execution across all major functions. This role ensures clarity, alignment, and accountability in the organization. They manage strategic initiatives, track performance through KPIs, oversee project execution, and foster a high-performance, trust-based culture. Key Responsibilities Strategic Alignment Translate CEO vision into organizational goals, priorities, and initiatives. Define success metrics, scorecards, and operating rhythms. Ensure CEO and leadership team maintain clarity and focus. Operational Leadership Install and oversee Sales, Marketing, Community, Coaching, and Operations leaders. Establish and run the company’s operating cadence to ensure visibility, alignment, and strategic oversight of execution. Conduct regular 1:1s with team members to support clarity, alignment, and team development while partnering with the Business Operations Lead to ensure tactical execution stays on track. Run leadership meetings, align on priorities, and drive execution. Hold leaders accountable to results, budgets, and deadlines. Project & Initiative Management Scope, plan, and resource strategic initiatives. Delegate execution while maintaining accountability. Create buy-in across the team and resolve blockers. People & Culture Build trust, psychological safety, and cross-functional collaboration. Coach and develop leaders and managers. Manage and resolve internal team conflicts. Performance & Risk Management Manage KPIs and internal reporting. Assess organizational risks and make recommendations. Ensure financial discipline and margin awareness. Core Competencies Strategic and critical thinking High emotional intelligence and empathy Strong relationship management with CEO and team Effective delegation and accountability systems Bias toward action, ownership, and follow-through to drive clarity and results High-agency problem solving Excellent communication and facilitation skills to align teams and lead strategic conversations Deep understanding of cross-functional business operations (sales, marketing, customer success) Data-driven mindset with business and financial acumen What Success Looks Like Strategic initiatives executed on time, with >90% completion rate. Leadership team accountable, engaged, and aligned; CEO freed from operational firefighting. Clear, reliable reporting drives confident decision-making and organizational focus. Why Join Us? Completely Remote: Work wherever you want, as long as there's a stable internet connection. Set Your Own Schedule: Work whenever you want, as long as you show up each day and put in a solid effort. Work-Life Balance: We prioritize work-life balance. We take weekends off. And we'll actually encourage you to get the rest you need to perform your best. Unlimited Vacation: ... and we actually mean it. We want you to take time off to recharge and reset. Meaningful Work: We produce high-quality content and sell a highly valuable product. You'll get to use your skills for good. No snake oil here. Ability To Grow: If there's a course you want, tell us. If it makes business sense, we'll buy it for you. Small Team: We're a small, tight-knit team. You won't be a cog in a machine. Your voice matters here. Experience Required 5+ years experience in a senior operations leadership or integrator role (COO, Head of Ops, or similar). Experience leading in a membership-based, coaching, or digital business. Familiarity with EOS, OKRs, or other goal-setting frameworks. History of scaling remote or distributed teams. Background in finance is a plus. Experience building performance dashboards (KPIs, Metrics), operating systems, and accountability frameworks About Future Firm Future Firm is a media company that helps accountants work less and earn more. The company was founded by a former accounting firm owner who started — and sold — one of the earliest online accounting firms in North America. We create blog posts, emails, podcasts, and other content that provides accountants with valuable tactics, strategies, and frameworks to reduce their workload — while earning more money. Our flagship product is an online coaching program called Future Firm Accelerate — which gives accountants a complete framework to build a scalable, sellable online accounting business that provides the lifestyle they want. Accountants are stressed, overworked, and burnt out. Our mission is to give them the freedom, flexibility, and lifestyle they want. We need smart people like you to help us reach these accountants and transform their lives for the better. #J-18808-Ljbffr