Customer Success Manager
4 weeks ago
Come join our Customer Success team High velocity, high intensity, high trust, high bar, high impact, and a will to win. If those words resonate deeply with you, this could be your next career move. We’re seeking a Customer Success Manager (Canada) who leads with humility, pursues audacious goals, and is motivated by meaningful impact on people and the world. At FutureFit AI, our core mission is to help more people get to better jobs faster and cheaper, with a specific focus on those facing barriers to opportunity. Our work helps resolve the growing issue of economic inequality, ensuring that no one is left behind in the future of work. Our AI‑powered platform brings efficiency and insight to workforce development, replacing outdated systems and unlocking human potential at scale. Your Role We’re seeking a Customer Success Manager (Canada) to join our team and take charge of a portfolio of Canadian customers. You’ll be the driving force behind their success on our platform, building lasting partnerships that fuel retention, growth, and expansion. What You’ll Own Build Relationships: Develop and maintain strong ties with customer stakeholders. Act as their main point of contact and build trust through timely, proactive communication. Support Customers: Lead customers through implementation and ongoing success. Coordinate with teammates across Customer Success, Growth, Product, and Engineering to deliver results. Drive Adoption: Guide customers on how to get the most from the platform, whether that’s upskilling job seekers, improving staff capacity, or solving talent shortages. Grow Product Expertise: Stay current on new features and updates. Share best practices, host feedback calls, and help customers tailor the platform to their needs. Renewals and Growth: Identify renewal and upsell opportunities early. Partner with Sales to expand accounts and drive long‑term value. Voice of the Customer: Translate customer needs into insights that shape our roadmap. Ensure feedback is not just heard but acted on across the company. Required Experience Proven ability to manage customer relationships and build long‑term trust with key stakeholders. Track record of solving complex problems with structured thinking and a focus on outcomes. Experience leading customer meetings and communicating clearly with executives, staff, and technical teams. Background in managing multiple projects at once, keeping timelines, deliverables, and stakeholders aligned. Exposure to strategic planning, connecting daily work to broader customer and business goals. Experience handling sensitive conversations in a way that balances empathy with accountability. Ability to create effective presentations that simplify complex ideas for a range of audiences. Bonus Points Comfort interpreting data and metrics to surface insights that inform adoption, renewals, and product feedback. The ideal candidate will have at least one of the following: Consulting experience Utility player at a technology and/or impact start‑up of
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Customer Success Manager
1 week ago
Toronto, Canada AgencyAnalytics Full timeCustomer Success Manager Application Deadline: 2 January 2026 Department: Customer Success Employment Type: Permanent Location: Remote Canada Compensation: $60,000 - $90,000 / year Description We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit,...
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Customer Success Manager
4 days ago
Toronto, Canada Tayo Full timeWe’re looking for a mid-level customer success manager to join our team.A Customer Success Manager (CSM) plays a pivotal role in enhancing customer experiences and fostering long-term client relationships that drive business success. As a Customer Success Manager, your primary responsibility is to ensure customers achieve their desired outcomes while using...
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Customer Success Manager
1 week ago
Toronto, Canada Tayo Full timeWe’re looking for a mid-level customer success manager to join our team.A Customer Success Manager (CSM) plays a pivotal role in enhancing customer experiences and fostering long-term client relationships that drive business success. As a Customer Success Manager, your primary responsibility is to ensure customers achieve their desired outcomes while using...
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Manager, Customer Success
4 days ago
Toronto, Canada Prophix Full timeManager, Customer Success (Maternity leave contract) Join to apply for the Manager, Customer Success (Maternity leave contract) role at Prophix Manager, Customer Success (Maternity leave contract) Join to apply for the Manager, Customer Success (Maternity leave contract) role at Prophix Get AI-powered advice on this job and more exclusive features. Prophix...
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Manager, Customer Success
1 week ago
Toronto, Canada Prophix Full timeManager, Customer Success (Maternity leave contract)Join to apply for the Manager, Customer Success (Maternity leave contract) role at ProphixManager, Customer Success (Maternity leave contract)Join to apply for the Manager, Customer Success (Maternity leave contract) role at ProphixGet AI-powered advice on this job and more exclusive features.Prophix is a...
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Manager of Customer Success
3 days ago
Toronto, Canada CrowdRiff Full time**What’s CrowdRiff?** Great visuals tell stories that touch hearts, open minds, and even influence what we buy, eat, and do. That’s why CrowdRiff exists: to connect brands and consumers alike with the captivating imagery that makes a real impact. As a market leader in travel and tourism technology, we help get people excited to scuba dive in Tahiti,...
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Customer Success Manager
3 weeks ago
Toronto, Canada Dye & Durham Corporation Full timeCustomer Success Manager Department: Sales Employment Type: Permanent - Full Time Location: Toronto Reporting To: Regional Director, Account Management Description The Customer Success Manager (CSM) will play a critical role in ensuring clients achieve maximum value from Dye & Durham’s products and services. Acting as a trusted advisor and primary...
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Customer Success Manager
3 weeks ago
Toronto, Canada Dye & Durham Corporation Full timeCustomer Success Manager Department: Sales Employment Type: Permanent - Full Time Location: Toronto Reporting To: Regional Director, Account Management Description The Customer Success Manager (CSM) will play a critical role in ensuring clients achieve maximum value from Dye & Durham’s products and services. Acting as a trusted advisor and primary point of...
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Customer Success Manager
2 weeks ago
Toronto, Canada Dye & Durham Corporation Full timeCustomer Success Manager Department: Sales Employment Type: Permanent - Full Time Location: Toronto Reporting To: Regional Director, Account Management Description The Customer Success Manager (CSM) will play a critical role in ensuring clients achieve maximum value from Dye & Durham’s products and services. Acting as a trusted advisor and primary point of...
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Customer Success Manager
3 weeks ago
Toronto, Canada Prophix Full timeCustomer Success Manager Prophix is a fast-growing global leader in financial performance management. We develop Prophix One™, a Financial Performance Platform that improves decision‑making speed and accuracy. The Customer Success Manager reports to the Manager, Customer Success, and works with internal and external clients to ensure customer success and...
