Senior Platform Service Analyst

Join to apply for the Senior Platform Service Analyst role at Government of Alberta Be among the first 25 applicants Job Information Job Title: Senior Platform Service Analyst Ministry: Technology & Innovation Location: Greater Edmonton area (Remote) Employment type: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Closing Date: Dec 19, 2025 Classifications: Systems Analyst 3 (513SAA) Salary range: $3,756.86 - $4,976.09/Biweekly ($98,054 - $129,875 per year) About the Ministry The Technology and Innovation (T&I) Ministry supports Government of Alberta (GoA) departments with information management and technology (IMT) leadership and expertise in IMT services delivery, security, and corporate investment management that enable the GoA to meet business goals and objectives. The T&I Ministry uses a one-government approach to IMT governance, decision-making and service delivery across the Government of Alberta (GoA) balanced with individual client needs. The Business and Technology (BTO) branch creates, maintains, delivers and continually improves IT services consumed by clients. BTO delivers varied IT services related to audit, development, infrastructure, integration, maintenance, operations, platforms, project delivery, quality, service design, service desk, telecommunications and more. For more information, visit Technology & Innovation . Role Responsibilities Join us to shape the future of Platform Services As a Senior Platform Services Analyst, you won’t just maintain systems—you’ll define architecture, set standards, and drive innovation that powers Alberta’s digital ecosystem. Reporting to the Manager, ESM Services Owner, you will lead the development, administration, and governance of the ServiceNow Platform. Your expertise will guide platform upgrades, recommend strategic solutions, and ensure alignment with business needs. You’ll influence the platform roadmap, contribute to prioritization processes, and provide leadership in designing scalable, reusable solutions. Key Responsibilities Develop, administer, and standardize ServiceNow platform configurations and customizations. Collaborate with team members and vendors to perform platform upgrades. Recommend platform solutions based on business requirements and strategic fit. Identify and promote reusable, patterns‑based services aligned with enterprise goals. Lead and contribute to project and initiative intake and prioritization, shaping the platform roadmap. Advise on solutions to support business use cases, including distributed development. Lead and mentor analysts in technical expertise and agile practices. Platform Services is the backbone of Alberta’s digital transformation. Your leadership will ensure systems are not only functional but intelligent, leveraging automation and innovation to deliver smarter, faster solutions. While prior AI experience is not required, a strong interest in emerging technologies is essential. You’ll have opportunities to explore AI‑powered tools for workflow automation, process mapping, and communication, use AI to summarize stakeholder interviews, document decisions, and streamline operations, and shape a platform that anticipates needs through predictive analytics and intelligent automation. APS Competencies Competencies are behaviours that are essential to reach our goals in serving Albertans. Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment. Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders. Develop self and others: A commitment to lifelong learning and the desire to invest in the development of the long‑term capability of yourself and others. Systems Thinking: The work done within the APS is part of a larger integrated and inter‑related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind. Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions. Qualifications University graduation in Computer Sciences, Information Technology or a related discipline. Four (4) years of directly related experience in supporting a broad range of enterprise applications. Experience supporting ServiceNow Platform (System Administration and development). Equivalencies A related two‑year diploma in a related discipline from a recognized post‑secondary institution and six (6) years related experience. A related one‑year certificate from a recognized post‑secondary institution and seven (7) years of related experience. Assets Certification in ServiceNow (CSA and CAD). Strong understanding of Alberta Government goals, strategies, priorities, and initiatives, particularly related to IMT’s mandate. ITIL Foundation certification. Certification in SAFe or Scrum methodologies. Knowledge of ministry mandates, business objectives, and operational plans. Proven ability to lead large, complex initiatives and projects. Excellent verbal and written communication skills, including consultation, facilitation, and presentation capabilities. Knowledge of privacy and security legislation. Ability to clearly convey complex concepts, issues, and resolution options to key decision-makers. Demonstrated leadership in creating an engaging work environment that develops staff and builds capacity. Advanced critical thinking, problem‑solving, and decision‑making skills. Experience in leading/supervising and empowering diverse teams effectively. Strong willingness to learn and adopt emerging AI technologies, ensuring the ServiceNow Platform remains at the forefront of innovation. Additional Information Term of Employment: Permanent full‑time position. Hours of Work: 36.25hrs/week – Monday to Friday. Location: Greater Edmonton Area (Remote). Candidates must reside in this area to qualify for remote work. Final candidates will be required to undergo enhanced security screening. This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. How To Apply Applicants are required to apply online. Please visit for more information. It is recommended applicants who have completed post‑secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information. It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application. Closing Statement This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. We thank all applicants for their interest. All applications will be reviewed to determine which candidates’ qualifications most closely match the advertised requirements. If you require any further information on this job posting or require accommodations during the recruitment process, please contact TAS Administrator Name at TAS Administrator Email Address. #J-18808-Ljbffr