Manager, Agency Operations

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well. At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. At Loblaw Agency, we expertly translate our customers’ needs into real, engaging work that speaks to Canadians and drives brand love. Join our growing team and come dream up original creative for some of Canada’s most loved and trusted brands Role Mandate: We are looking for a Manager, Agency Operations, who will help plan and execute integrated marketing campaigns with both leadership skills and an attention to detail. This role will serve as the primary point of contact between our agency and marketing teams, representing the interests of each group to ensure campaigns are delivered and objectives are met. The ideal candidate will be a problem-solver with experience leading creative and client teams through marketing projects. The Manager, Agency Operations will report to the Sr. Manager, Agency Operations and support our retail and/or control brand portfolios. What you’ll do: Be the key liaison between our agency teams and Brand Partners to help drive projects through the organization Create project plans to govern all campaigns/initiatives Identify and manage ongoing risk by iterating, troubleshooting, and problem solving as necessary Develop workback schedules and establish key milestones (i.e., major stakeholder reviews, approvals, delivery deadlines, etc.) to deliver projects successfully and on time Facilitate creative shares and relay feedback from stakeholders to internal teams, ensuring that all feedback is addressed Hold team members accountable to deliver their obligations as outlined in project plans Attend and participate in regular weekly and monthly meetings (i.e. intake, resourcing, status, forecasting and reconciliation, etc.) by speaking to relevant projects Prepare, circulate, and organize consolidated meeting documentation in advance of and/or after meetings Work closely with cross-functional teams including strategy, creative, production, media, operations, and more, to ensure seamless project execution from end-to-end of each project Work with the broader Agency Operations team to forecast, track and reconcile agency fees and production costs Develop executional briefs, traffic sheets, and asset matrices, other documentation to ensure the successful delivery of integrated campaigns What you’ll need: Bachelor's degree in a related field 3+ years of relevant experience with a proven track record of successfully leading, managing, and delivering complex projects Proven leadership skills with the ability to inspire and guide cross-functional teams PMP, CAPM, PMI-ACP or CSM designations considered an asset Strong strategic thinking, problem-solving, and decision-making abilities Proficiency in project management tools and MS Suite Excellent communication, negotiation, and interpersonal skills Detail-oriented, highly organized, and adept at managing multiple projects simultaneously In-depth knowledge of production workflows, industry trends, and emerging technologies Business acumen and a customer-focused approach Ability to thrive in a fast-paced, dynamic environment Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process. #J-18808-Ljbffr