Customer Service Representative

3 days ago

Canada Electrofyre Technologies Full time

About Electrofyre Technologies

Electrofyre Technologies is a cutting-edge online e-commerce platform specializing in electronics. We empower Canadians to access high-quality tech products from the latest gadgets to everyday electronics all at competitive prices. Our mission is to deliver convenience, innovation, and exceptional value while setting the gold standard in online shopping. As a 100% Canadian company, we pride ourselves on providing unparalleled customer service and fostering a culture of excellence and innovation.


At Electrofyre Technologies, we believe that technology has the power to simplify lives and connect communities. Join our team and become part of a forward-thinking company that values growth, collaboration, and customer-centricity.


About the Role

We are seeking dedicated Customer Service Representatives to join our dynamic team. In this remote position, you will be the first point of contact for our valued customers, delivering exceptional support and ensuring seamless shopping experiences. If you’re passionate about problem-solving, tech-savvy, and enjoy helping others, we’d love to hear from you


Responsibilities

  • Serve as the primary point of contact for customers via email, chat, and phone, ensuring timely and professional responses.
  • Resolve customer inquiries, complaints, and issues efficiently while maintaining a high level of empathy and professionalism.
  • Provide accurate information about products, services, and order status.
  • Collaborate with other departments to address and resolve escalated issues.
  • Assist customers with order placement, returns, and exchanges.
  • Identify opportunities to improve customer satisfaction and streamline support processes.
  • Maintain detailed records of customer interactions in the CRM system.
  • Stay up to date with our product offerings, policies, and industry trends.


Qualifications

  • Proven experience in customer service, preferably in an e-commerce environment.
  • Excellent written and verbal communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using customer support tools and CRM systems.
  • Ability to multitask, prioritize, and manage time effectively in a remote work setting.
  • Passion for technology and a good understanding of electronic products.
  • Flexibility to work various shifts, including evenings and weekends if required.
  • Must be legally eligible to work in Canada.


What We Offer

  • Competitive salary with performance-based incentives.
  • Flexible remote work environment.
  • Opportunities for career growth and professional development.
  • Access to employee discounts on the latest electronics.
  • Supportive and inclusive company culture.


Join Electrofyre Technologies and be part of a team that’s shaping the future of e-commerce in Canada


Application Process

To apply, please submit your resume on LinkedIn. Applications will be reviewed on a rolling basis.


Electrofyre Technologies is an equal opportunity employer. We are committed to diversity and inclusion in the workplace and encourage all qualified candidates to apply.

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