Senior Technical Product Manager

Are you ready to change the future of higher ed? Top Hat is quickly becoming the leading teaching platform in higher education. And we're building the team to fuel our growth. A noble mission that creates meaningful, fulfilling work A team that cares deeply for customers and for each other Professional learning and development for all role levels An open and welcoming Toronto HQ Competitive health benefits that start on day one A management team focused on performance, growth, engagement and connection A winning strategy and market potential Innovative PTO policy with lots of time and space for self-care A chance to work with new tech like generative AI—and see the customer impact first-hand in weeks (not years) Passionate customers that believe in us, and what we do Why educators and students love Top Hat Over 20,000 educators and 3 million students rely on Top Hat 91% of Top Hat instructors say we drive great student outcomes 81% of Top Hat students believe Top Hat is worth the price Clear evidence that Top Hat helps improve student grades Our dedicated support team makes educators’ lives easier A growing community of Top Hat customers we call Top Scholars Our all-in-one active learning platform makes course delivery engaging in any teaching modality—online, in person or hybrid At Top Hat, everyone is welcome. We are devoted to serving colleges and universities. We recognize that we have a unique responsibility to create the space for change—and to remind people of the essential role higher education plays in breaking down unjust barriers. As one of the fastest-growing education technology companies in the world, we believe in offering an environment where all employees and customers feel accepted and set up for success, regardless of gender, age, sexual orientation, race, religion, or cultural background. While we are still early in our journey, Top Hat has worked hard to make our company a place where everyone can be their authentic selves. As a result of our employees’ grassroots efforts, we have improved our hiring processes, developed strategic partnerships with organizations like the Black Professionals in Technology Network (BPTN), and broadened our talent funnel with the aim of bringing more diverse thought and representation to our team. Our mission and vision motivate and bind all Top Hatters together as one team Our Mission Spark better teaching and learning for a brighter world. Our Vision Make learning personal for every student. Our Core Values Our Five Cs are the heart of our culture, they bring our mission to life, and define how we show up for our customers — and each other. Curiosity is our fuel for innovation, exploring different perspectives, developing empathy, and appreciating what we have yet to learn. Our diverse backgrounds and life experiences enable us to do more good as a community than we’re able to achieve individually. We’re always looking for new ways to enrich and improve the customer experience. And we get personal satisfaction in improving the lives of educators and students. From the small promises we make to the big audacious goals we set, we hold ourselves accountable and ensure we deliver - for our customers and each other. Affordable and equitable higher education has the power to transform people’s lives, and we’re driven by the role it plays in creating a better society. Ready to take the next step in your career? Find an open role now. Senior Technical Product Manager Location Employment Type Full time Remote Accurate, timely, and useful data is the key for Top Hat’s mission to help educators be better teachers and students be better learners. We’re looking for a Sr. Technical Product Manager to lead our Data Platform team and make our dream of truly personalized educational experiences a reality, one step at a time. This role involves working closely with other product teams, engineering, analytics, data science and cross-functional teams across the business. The ideal candidate will have a strong background in data management, a deep understanding of agile product development, and a passion for delivering impactful data solutions. Key Responsibilities: Develop and communicate a clear vision and strategy for the data platform, aligning with overall business objectives Define product goals, KPIs, and metrics to measure success and drive continuous improvement Create and maintain a detailed product roadmap, prioritizing features and improvements based on business value, user needs, and technical feasibility Manage the product lifecycle from concept through development, launch, and ongoing enhancements Validate features through testing and user feedback, and iterate based on findings Amplify the impact of other teams by empowering them with the right data to truly personalize the product experience Ensure the platform supports robust data governance, security, and compliance requirements Collaborate with data engineers and architecture to optimize data integration, quality, and accessibility Engage with stakeholders across the organization to gather requirements, provide updates, and gain alignment on priorities You Will: Be customer obsessed and have a clear vision on how the right data leveraged at the right time will bring value for our customers and differentiate our product in the market Lead the development of data-infused product offerings for both internal and external customers, and encouraging and enabling other teams to do the same Develop a long-term strategy for our data product offerings, including exploring potential integrations with 3rd party ecosystems and uncovering new opportunities to drive revenue Support our engineering team in building a robust, scalable and secure data platform that serves as the foundation and source of truth for the business You are: Education: Bachelor’s degree in Computer Science, Data Science, Engineering, or a technical field Experience: 3+ years of experience in product management, with a focus on data platforms and scalable solutions. Experience in developing data-driven platforms for personalized experiences across various channels and managing large-scale data workflows is a must Experience in building systems that orchestrate and execute complex data workflows is a must Agile & Experimental Mindset: Embraces a truly agile dev environment, building products in small experimental iterations to validate ideas and deliver value as quickly as possible, measuring its performance and using the results to inform next steps Data & Analytical Prowess: Highly curious and analytical mindset. Proficiency in data analysis and visualization tools (e.g., SQL, Python, Tableau) is a must Technical Skills: Familiarity and experience with application development is a must Can discuss technical concepts with ease, identify trade-offs in different approaches, and uncover new opportunities to create customer value in close collaboration with engineers and architects Understanding of data architecture, ETL processes, data warehousing, and analytics tools is preferred Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) is a plus Complex Problem Solving Skills: Experience managing large, complex technical problems with many dependencies by breaking big problems into many smaller, prioritized problems Communication Skills: Can persuade and galvanize others behind the product and vision, explain technical concepts to non-technical audiences, and guide with empathy to find clarity through ambiguous situations Why team members love working at Top Hat: A noble mission that creates meaningful, fulfilling work A team that cares deeply for customers and for each other Flexible, remote first work environment Professional learning and development for all role levels An awesome and welcoming Toronto HQ Competitive health benefits that start on day one A management team focused on performance, growth, engagement and connection Our winning strategy and market potential Innovative PTO policy with lots of time and space for self-care Passionate customers that believe in us—and what we do A chance to work with new tech like generative AI—and see the customer impact We are committed to championing accessibility, diversity, and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process, providing the applicant has met the bona fide requirements for the open position. Applicants should make their requirements known when contacted. #J-18808-Ljbffr