Customer Care Manager
1 week ago
Adecco is currently hiring a Customer Care Manager for a full-time position in Ottawa, ON. In this role, you will be responsible for leading the Customer Care team, overseeing daily inquiries, managing escalations, and ensuring seamless coordination with Supply Chain, Sales, and external customers. The ideal candidate is a strong communicator, an experienced leader, and comfortable handling urgent after‑hours situations when required. Location : Ottawa, ON Job Type : Full-time, permanent Schedule : Hybrid (minimum 3 days / week in office : Tuesday, Wednesday, Thursday) Pay rate : Up to $100,000 annually + 10% annual bonus Why join us : Opportunity to work in a collaborative environment with multiple cross‑functional teams Hands‑on leadership role with strong long‑term growth potential Competitive compensation package including bonus, healthcare, RRSP, and 4 weeks' vacation Chance to build expertise in customer operations, logistics, and complex case management Key responsibilities : Oversee daily customer inquiries and ensure timely, accurate responses Provide leadership and guidance during manufacturing or supply chain disruptions Manage escalations and ensure effective resolution of complex issues Communicate with third‑party vendors to coordinate logistics and investigate delivery concerns Lead communications during major logistics disruptions to maintain transparency Maintain consistent communication with customers regarding disputes, finance updates, and usage reports Represent the company professionally when handling escalated customer concerns Support the customer care team in managing manufacturing challenges Assist with urgent or complex orders, including relabels, LATAM shipments, and expedited requests Maintain and update work instructions and SOPs Implement changes through the quality system and ensure proper documentation Verify that team‑generated reports are complete, accurate, and up to date Guide the team through complaint submissions and feedback tracking Report on logistics performance and order accuracy Conduct regular reviews with logistics partners for mis‑deliveries and service issues Collaborate with cross‑functional teams to improve operational efficiency Provide audit support as the subject matter expert for customer services Perform other duties as required Qualifications : Must be eligible to work and reside within Canada Bachelor's degree in a related field or equivalent experience Experience in customer service operations or a similar leadership role Strong interpersonal and communication skills for effective cross‑functional management Proven ability to lead teams, resolve conflicts, and manage complex operational challenges Preferred : experience with quality systems, SOP documentation, and audit processes Interested in this opportunity? Apply now to join a motivated team and grow your career in customer operations. #J-18808-Ljbffr
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Customer Care Manager
1 week ago
Ottawa, Canada HN Homes Full timeManager, Customer Care - Job Description **Purpose**: The Manager, Customer Care role is responsible to oversee the entire warranty process. They provide oversight to our Customer Care Coordinators, Technicians, and Inspectors. In this role, they will be responsible to provide management, planning and tactical execution of all aspect of service and warranty...
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Customer Care Manager
1 week ago
Ottawa, Canada Adecco Canada Full timeAdecco is currently hiring a Customer Care Manager for a full-time position in Ottawa, ON.In this role, you will be responsible for leading the Customer Care team, overseeing daily inquiries, managing escalations, and ensuring seamless coordination with Supply Chain, Sales, and external customers. The ideal candidate is a strong communicator, an experienced...
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Customer Care Manager
1 week ago
Ottawa, Canada Adecco Canada Full timeAdecco is currently hiring a Customer Care Manager for a full-time position in Ottawa, ON.In this role, you will be responsible for leading the Customer Care team, overseeing daily inquiries, managing escalations, and ensuring seamless coordination with Supply Chain, Sales, and external customers. The ideal candidate is a strong communicator, an experienced...
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Customer Care Manager
3 weeks ago
Ottawa, Canada Boston Scientific Full timeJoin to apply for the Customer Care Manager role at Boston Scientific. Additional Locations: Canada-ON-Ottawa Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees,...
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Customer Care Manager
2 weeks ago
Ottawa, Canada Boston Scientific Full timeJoin to apply for the Customer Care Manager role at Boston Scientific. Additional Locations: Canada-ON-Ottawa Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees,...
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Customer Care Manager
2 weeks ago
Ottawa, Canada Boston Scientific Full timeJoin to apply for the Customer Care Manager role at Boston Scientific. Additional Locations: Canada-ON-Ottawa Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees,...
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Customer Care Manager
2 weeks ago
Ottawa, Canada Boston Scientific Full timeAdditional Locations: Canada-ON-OttawaDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to...
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Customer Care Manager
3 days ago
Ottawa, Ontario, Canada Boston Scientific Full time US$57,200 - US$113,700 per yearAdditional Locations:Canada-ON-OttawaDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the...
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Customer Care Manager
2 weeks ago
Ottawa, Canada Boston Scientific Gruppe Full timeDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance About the role TheTheraSphereCustomer CareManager plays a critical role in ensuring the smooth operation of customer service functions, cross-functional collaboration, and continuous process improvement. This roleis responsible formanaging daily operations and...
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Customer Care Manager
1 week ago
Ottawa, Canada Boston Scientific Gruppe Full timeDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance About the role TheTheraSphereCustomer CareManager plays a critical role in ensuring the smooth operation of customer service functions, cross-functional collaboration, and continuous process improvement. This roleis responsible formanaging daily operations and...
