Senior Business Analyst

We are seeking a Senior Business Analyst to lead and conduct comprehensive I&IT business analysis services for complex projects. This role requires expertise in business process reengineering using methodologies like Lean/Six Sigma to drive operational improvements and cost-effective service delivery. The successful candidate will lead workshops, document detailed business requirements and models, perform data analytics (volume, cycle times, productivity), and inform the process redesign by conducting thorough GAP analyses. This position will require close collaboration with the operations team in Kingston, ON, and will transition from a hybrid model to fully onsite. Advantages Direct involvement in Lean/Six Sigma process re-engineering and operational optimization. Mandatory responsibility to perform data analytics (cycle times, productivity data) to justify and inform process re-design. Lead workshops, manage stakeholders, and act as the lead BA for large-scale projects. Position is based in Kingston, ON, with a 6‑month initial term and potential for extension. Responsibilities The Senior Business Analyst will be responsible for: Leading and facilitating in-depth workshops to elicit, review, document, and confirm business requirements, business rules, and user interface design. Applying re‑engineering concepts and methodologies like Lean/Six Sigma to promote business improvements, conducting current state/future state GAP analysis and identifying improvement opportunities. Performing data analytics, including volume cycle times, productivity data and trend identification, to inform process re‑design; developing business models, use case models, conceptual and logical data models, and process maps. Working in an Agile environment, breaking down complex business requirements into manageable deliverables and creating user stories. Preparing comprehensive documentation, including functional and non‑functional requirements, business cases, presentations, and risk/issue logs; proficiently using tools like DevOps, MS Visio and other modeling tools to track requirements and designs. Leading meetings and working closely with the operations team to capture actual processes and manage various stakeholders, ensuring business requirements are validated against system functionality (UAT). Developing strategies, preparing business cases and cost‑benefit analyses, and conducting feasibility studies for business I&IT initiatives. Qualifications Must‑Have Experience: Experience in Lean / Six Sigma Process methodologies. Strong understanding of Operations and workflows. Leads and facilitates workshops to elicit, review, document, and confirm business requirements, business process reengineering, business models, business rules, and user interface design. Ability to work closely with operations team to capture actual process. Experience leading large projects with various stakeholders (Ideal BA as a lead). Experience leading meetings. Experience documenting business requirements and performing GAP analysis with current/future state. Ability to identify improvement opportunities. Proficiency with business analysis and project management tools (e.g., DevOps, MS Visio, and other modeling tools) to document and track business requirements, project milestones, and progress. Experience performing data analytics including volume cycle times, productivity data, to inform process re‑design. Nice‑to‑Have Skills (Assets): Certification in Lean Six Sigma. Knowledge of change management frameworks. Experience with transitional projects. Summary If you're interested in the Senior Business Analyst role based in Kingston, ON, we encourage you to apply online at Only qualified candidates will be contacted for the next steps. We look forward to hearing from you Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non‑binary/gender non‑conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process. #J-18808-Ljbffr