Information Technology Help Desk Manager
1 week ago
Manager, Client Support Location: Mississauga, ON Work Model: On-Site with some flexibility after 6 months. Overview Hiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a high-performing support team that delivers reliable, efficient, and standards-aligned service across the organization. What this role owns Action-driven leadership of the Client Support function, including: • Leading, coaching, and developing a team responsible for desktop, laptop, mobile, and peripheral support • Overseeing installations, upgrades, maintenance, and access provisioning • Building and refining processes for request fulfillment and incident resolution • Designing and managing the user computing platform and technology roadmap • Developing technology standards based on industry best practices • Ensuring governance, compliance, and a strong user experience across all endpoints Core Responsibilities • Organize, schedule, and assign daily work across the Client Support team • Provide direction, technical guidance, performance feedback, and skills development • Maintain accurate procedures for software, hardware, and device support • Monitor service quality and ensure user needs are met • Report operational insights, risks, and recommended actions to senior leadership • Collaborate with IT and business teams to deliver solutions and support change initiatives • Allocate technical resources across projects, enhancements, and incident response • Act as subject matter expert for user computing technologies and support standards What success looks like • Stable, high-quality support across the full user community • Clear, documented, consistently executed support processes • A modern, reliable user computing platform aligned with organizational needs • A skilled, well-developed team that delivers strong customer experience • Cross-functional alignment with IT, business teams, and governance requirements Required Experience & Skills • 8–10 years in IT, including desktop engineering, system administration, networking, and large-scale support environments • Experience leading technical teams with responsibility for workflow planning, quality standards, and staff development • Background designing, integrating, and supporting enterprise-level computing systems • Knowledge of operating systems, networking, database administration, and system architecture • Strong communication skills and the ability to influence, guide, and partner across technical and non-technical groups • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience) What candidates can expect • Comprehensive benefits • Defined benefit pension plan • Career development opportunities • Work in a dynamic, evolving sector with ongoing innovation initiatives • Inclusive, supportive environment focused on collaboration and growth
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Information Technology Help Desk Manager
7 days ago
Mississauga, Canada Bay Street Staffing Full timeManager, Client SupportLocation: Mississauga, ONWork Model: On-Site with some flexibility after 6 months.OverviewHiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a...
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Information Technology Help Desk Manager
7 days ago
Mississauga, Canada Bay Street Staffing Full timeManager, Client Support Location: Mississauga, ON Work Model: On-Site with some flexibility after 6 months. Overview Hiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a...
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Information Technology Help Desk Manager
7 days ago
Mississauga, Canada Bay Street Staffing Full timeManager, Client SupportLocation: Mississauga, ONWork Model: On-Site with some flexibility after 6 months.OverviewHiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a...
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Information Technology Help Desk Manager
7 days ago
Mississauga, Canada Bay Street Staffing Full timeManager, Client Support Location: Mississauga, ON Work Model: On-Site with some flexibility after 6 months. Overview Hiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a...
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Information Technology Help Desk Manager
1 week ago
Mississauga, Canada Bay Street Staffing Full timeManager, Client SupportLocation: Mississauga, ONWork Model: On-Site with some flexibility after 6 months.OverviewHiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a...
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Information Technology Help Desk Manager
7 days ago
Mississauga, ON, Canada Bay Street Staffing Full timeManager, Client Support Location: Mississauga, ON Work Model: On-Site with some flexibility after 6 months. Overview Hiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a...
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Information Technology Help Desk Manager
6 days ago
Mississauga, On, Canada Bay Street Staffing Full timeManager, Client Support Location: Mississauga, ON Work Model: On-Site with some flexibility after 6 months. Overview Hiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a...
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Information Technology Help Desk Manager
6 days ago
Mississauga, ON, Canada Bay Street Staffing Full timeManager, Client Support Location: Mississauga, ON Work Model: On-Site with some flexibility after 6 months. Overview Hiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a...
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Information Technology Help Desk Manager
7 days ago
Mississauga, ON, Canada Bay Street Staffing Full timeManager, Client Support Location: Mississauga, ON Work Model: On-Site with some flexibility after 6 months. Overview Hiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a...
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Information Technology Help Desk Manager
3 days ago
Mississauga, ON, Canada Bay Street Staffing Full timeManager, Client Support Location: Mississauga, ON Work Model: On-Site with some flexibility after 6 months. Overview Hiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a...
