Lead Deskside Analyst
3 weeks ago
Lead Deskside Analyst Location: Calgary, ABOpportunity at Microserve Position Overview Microserve is looking for a Lead Deskside Analyst to join our onsite team in Calgary, AB. This role combines the technical expertise of a Tier 2 Deskside Technician with the leadership and operational responsibilities. The successful candidate will oversee daily deskside operations, provide guidance to the technical team, ensure high-quality service delivery, and act as a key liaison between client and Microserve’s service teams. This position will also involve hands‑on technical work, service coordination, and project oversight. Key Responsibilities Lead and mentor deskside technicians, fostering technical excellence and professional development. Oversee and coordinate all aspects of deskside service delivery, ensuring timely and effective support for client environments. Perform Tier 2 hardware and software support, including diagnostics, repair, deployment, and configuration of IT assets. Monitor service level performance, reporting metrics, and implementing continuous improvement initiatives. Coordinate schedules, resources, and workflows between clients and Microserve service delivery teams. Manage VIP and Executive Support requests, ensuring quick and effective resolutions. Maintain documentation, policies, and standard operating procedures to support ongoing operations. Assist with project planning, scheduling, and delivery for technology refreshes, migrations, or infrastructure upgrades. Ensure all service tickets and work orders are accurately recorded and updated in the service management tool. Collaborate with technical teams to identify recurring issues, root causes, and areas for process optimization. Support hardware lifecycle management including deployment, retirement, and inventory control. Train end users on workstation, MTR’s, and peripheral usage when required. Uphold strong customer service standards and act as a client‑facing representative for Microserve. Qualifications and Requirements 3-5 years of experience in deskside or field support roles with progressive leadership responsibilities. Proven experience leading IT support teams in an enterprise environment. Strong understanding of Microsoft Windows, Office 365, MTR’s and endpoint management technologies. Experience diagnosing software, network, and hardware issues. ITIL Foundation certification (required); PMP or other project management certifications (asset). CompTIA A+, Network+, or manufacturer certifications (asset). Exceptional communication, organization, and customer service skills. Ability to multitask and prioritize in a fast‑paced, client‑facing environment. Must be able to lift up to 50+ lbs and pass a criminal background check. About Us At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members, and are recognized for our ability to deliver and innovate to meet the changing needs of our clients. #J-18808-Ljbffr
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Lead Deskside Analyst
3 weeks ago
Calgary, Canada Microserve Full timeLead Deskside Analyst Location: Calgary, ABOpportunity at Microserve Position Overview Microserve is looking for a Lead Deskside Analyst to join our onsite team in Calgary, AB. This role combines the technical expertise of a Tier 2 Deskside Technician with the leadership and operational responsibilities. The successful candidate will oversee daily deskside...
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Lead Deskside Analyst
6 days ago
Calgary, Alberta, Canada Microserve Full time $80,000 - $120,000 per year**Lead Deskside AnalystLocation: Calgary, ABOpportunity at MicroservePosition Overview**Microserve is looking for a Lead Deskside Analyst to join our onsite team in Calgary, AB. This role combines the technical expertise of a Tier 2 Deskside Technician with the leadership and operational responsibilities. The successful candidate will oversee daily deskside...
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Lead Deskside Technician
4 weeks ago
Calgary, Canada Microserve Full timeA leading technology solutions provider in Calgary is seeking a Lead Deskside Analyst to oversee deskside operations and provide guidance to the technical team. The ideal candidate will possess strong leadership skills and a proven background in IT support. This role includes hands-on technical work along with responsibilities in project oversight and client...
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Lead Deskside Technician
3 weeks ago
Calgary, Canada Microserve Full timeA leading technology solutions provider in Calgary is seeking a Lead Deskside Analyst to oversee deskside operations and provide guidance to the technical team. The ideal candidate will possess strong leadership skills and a proven background in IT support. This role includes hands-on technical work along with responsibilities in project oversight and client...
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Deskside Support Analyst
1 week ago
Calgary, Canada Klohn Crippen Berger Full timeAs a **Deskside**Support Analyst** for our EMIE Business Unit, you will have the opportunity to provide helpdesk support to a dynamic and multidisciplinary group spread out between our Calgary, Edmonton, Saskatoon, York UK and Naas Ireland offices. The Deskside Support Analyst's purpose is to ensure internal KCB users have working end-user devices...
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Deskside Support Analyst
4 weeks ago
Calgary, Canada Tourmaline Oil Corp Full timeDeskside Support Analyst Tourmaline Oil Corp – Canada’s largest natural gas producer focused on long‑term growth through an active exploration, development, production and acquisition program in the Western Canadian Sedimentary Basin. We are currently looking for a Deskside Support Analyst to join our high‑performance team of Help Desk professionals...
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Deskside Support Analyst
3 weeks ago
Calgary, Canada Tourmaline Oil Corp Full timeDeskside Support Analyst Tourmaline Oil Corp – Canada’s largest natural gas producer focused on long‑term growth through an active exploration, development, production and acquisition program in the Western Canadian Sedimentary Basin. We are currently looking for a Deskside Support Analyst to join our high‑performance team of Help Desk professionals...
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Deskside Support Analyst: Global Device
4 weeks ago
Calgary, Canada Klohn Crippen Berger Consultoria Ltda Full timeA multidisciplinary consulting firm in Calgary seeks a Deskside Support Analyst to provide helpdesk support and manage end-user devices. Ideal candidates are self-motivated problem solvers with a strong IT background and excellent communication skills. This full-time position requires a minimum of 4 years of experience in a networked environment and may...
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Deskside Support
2 weeks ago
Calgary, Canada Compugen Inc Full timeJoin to apply for the Deskside Support - Onsite role at Compugen Inc. About Compugen Compugen is Canada’s largest privately‑owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen...
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Deskside Support
2 weeks ago
Calgary, Canada Compugen Inc Full timeJoin to apply for the Deskside Support - Onsite role at Compugen Inc . About Compugen Compugen is Canada’s largest privately‑owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen...
