Director, HR Business Partner – Global Customer Office

Director, HR Business Partner – Global Customer Office Join to apply for the Director, HR Business Partner – Global Customer Office role at Dayforce Base pay range CA$136,200.00/yr - CA$243,300.00/yr Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award‑winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. Effective November 1, 2025 this position is not open to residents of Quebec ; applicants must reside in a province or territory of Canada other than Quebec to be considered. Any roles available in Quebec will be posted separately. About The Opportunity As a Director, HR Business Partner, you will serve as a key strategic link between the Global Customer Office (GCO) organization and the HR function, ensuring that people strategies are aligned with business objectives. You will collaborate with leaders and teams to drive initiatives in talent acquisition, performance management, and employee engagement that enhance operational effectiveness and foster organizational growth. As a trusted advisor, you will build close relationships grounded in trust, act as a sounding board for leaders, challenge ideas, and influence business decisions. You will also advocate for employees by helping leaders understand how their decisions impact people and culture. What You’ll Get To Do Partner with GCO leadership to understand business goals and develop HR strategies that support operational objectives, including productivity, employee engagement, and customer satisfaction. Apply a strong understanding of how GCO functions impact customer satisfaction and client retention by partnering with leaders through the end-to-end process from strategic planning to execution. Serve as a trusted advisor toCO leaders by providing strategic HR guidance on talent management, employee development, organizational design, and employee relations. Collaborate with leaders to identify needs and partner with Talent Acquisition to design recruitment strategies that attract, hire, and retain top talent while fostering internal mobility. Lead initiatives to enhance GCO organizational effectiveness, focusing on performance management and compensation in partnership with Employee Relations and Compensation teams. Analyze operational and HR data to identify trends and opportunities for improvement and provide actionable recommendations to drive productivity and performance. Enhance HR processes and practices by leveraging data and insights to identify gaps and implement improvements. Foster a culture of collaboration and teamwork between HR and the business, ensuring strong communication and alignment across departments. Work with Talent Management on organizational design, workforce planning, succession planning, and skills assessments to support the implementation of Dayforce’s strategic imperatives. Partner with Total Rewards to drive compensation and benefits strategies while proactively identifying challenges and opportunities within the GCO organization. Lead high-impact HR projects with measurable outcomes, on-time delivery, and strong communication and change management plans. Collaborate with regional HRBPs to exchange best practices and ensure consistent delivery of best-in-class HR support. Skills And Experience We Value 12+ years of total HR experience, including at least 7 years in an HR Business Partner role, preferably supporting Global Customer Office, Customer Success, or Services functions. Comprehensive understanding of HR management including staffing, employee and labor relations, performance management, and leadership development. Strategic thinker with the ability to translate vision into actionable plans and outcomes. Strong business acumen and sound judgment demonstrated through decision-making across HR and business contexts. Analytical problem-solver with a creative and results-oriented mindset. Excellent influencing and communication skills with the ability to build trust, deliver difficult messages, and navigate complex organizational dynamics. Experienced in coaching, consulting, and facilitation with a collaborative and credible approach. Demonstrated leadership capability, with experience leading change initiatives, managing project teams, and driving alignment across functions. Previous experience in talent management and succession planning preferred. Highly self-motivated with strong initiative, urgency, and the ability to identify process improvements and efficiencies. Exceptional organizational and time management skills with the ability to manage multiple priorities across diverse teams. Team-oriented with the ability to work independently and maintain strict confidentiality and professionalism. What Would Make You Stand Out Global HR experience supporting large-scale, matrixed organizations. Experience as an HRBP in a large operational or global company environment. Ability to use data and analytics to tell compelling stories and influence decisions. Strong analytical, problem-solving, and project management capabilities. Excellent written and verbal communication skills with exceptional interpersonal effectiveness. Proven professionalism, diplomacy, and discretion in handling complex employee relations matters. Demonstrated success in navigating sensitive issues with empathy, balance, and sound judgment. What’s In It For You Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. About The Salary Ranges Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. Language Requirements Proficiency in English is required for this position as this role will regularly interact with English‑speaking stakeholders, co‑workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English‑speaking co‑workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process. Seniority level Director Employment type Full-time Job function Human Resources Industries Software Development #J-18808-Ljbffr