System Specialist

2 weeks ago


Montreal, Canada bioMérieux Full time

System Specialist (Hotline) - Biomedical Devices 1 Join to apply for the System Specialist (Hotline) - Biomedical Devices 1 role at bioMérieux A world leader in in‑vitro diagnostics has over 55 years of experience developing, producing and marketing diagnostic solutions—including systems, reagents, software and services—used in clinical and industrial applications to determine disease origin, improve patient health and ensure consumer safety. bioMérieux operates in 44 countries and serves more than 160 countries through a large network of distributors. The corporate headquarters are in Marcy l’Étoile, near Lyon, France. Joining bioMérieux means working in an innovative company with a long‑term vision that values public health, a humanist corporate culture and numerous opportunities for professional development. Location: Montreal, Quebec Primary Purpose And Overall Objective Of The Job Provide technical support to internal and external customers on diagnostic test systems marketed by bioMérieux. The System Specialist promotes teamwork, removes barriers to productivity and creates an enthusiastic, positive work environment. Be a member of a high‑quality team of application and system specialists that support sales goals and objectives. Main Accountabilities Complaint handling in compliance with corporate procedures Ensuring customer satisfaction by providing excellent phone and email support Recognizing that the hotline is an integral part of the Customer Service department and collaborating closely with the Field Service Representatives (FSR) and Technical Manager Supporting 4 time zones across Canada Participating in meetings and new product launches Conducting trainings for internal and external customers when required Supporting the launch of new products Acquiring knowledge of highly specialized products Qualifications Typical Studies‑Experience, Skills and Qualifications Studies – Experience A university degree or college diploma in biomedical engineering, electronics, electrical engineering or a related field is required. Three years of troubleshooting experience in biomedical, electrical, electronic or computer systems is preferred. Computer skills are an asset, including MS Office Suite tools and CRM (Salesforce). Skills and Qualifications Biotechnology, Electronics or IT background Knowledge of the Canadian healthcare system Excellent communication skills (fluent in French and English) Customer service acumen and team orientation Meticulous and well‑organized Strong analytical and time‑management skills Ability to work in a fast‑paced team environment bioMérieux is an Equal Opportunity, Affidavit Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/Genetic Information Not Discriminated Against #J-18808-Ljbffr


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