Technical Team Lead

6 days ago


Toronto, Canada Canada Life Full time

Reporting to the Director, Technical Solutions, the Technical Lead will oversee a team of approximately eight technology professionals. The role is accountable for application delivery, release management, maintenance, and system health, and collaborates with business stakeholders and the Director to define and execute a technology roadmap aligned with strategic objectives. The candidate will act as a key partner to internal clients, driving customer‑centric initiatives and ensuring the delivery of high‑value solutions. Responsibilities Lead the implementation, enhancement, and support of GRS applications across on‑premises and cloud environments. Collaborate with architects and business leaders to align technology strategies with business goals. Prioritize and manage incoming work, ensuring alignment with business needs. Monitor application health and security, evolving roadmaps accordingly. Manage escalations and ensure timely resolution of incidents. Maintain awareness of industry trends and best practices. Inspire and empower team members, fostering a culture of engagement and accountability. Provide clarity on roles, responsibilities, and priorities. Support career development and performance management. Contribute to workforce and financial planning. Build trusted relationships with business partners to understand current and future priorities. Collaborate with vendors to evaluate product roadmaps and recommend innovative solutions. Promote cross‑functional collaboration to achieve shared goals. Develop flexible delivery frameworks and influence development standards. Establish and maintain critical incident support structures. Use KPIs and reporting to drive continuous improvement. Qualifications Experience effectively managing incident, change and problem management (ITIL). Proven ability to lead through change and drive execution excellence. Strong communication skills, with the ability to engage technical and non‑technical audiences. Demonstrated success in challenging the status quo and driving innovation. Experience in Agile environments and complex, fast‑paced organizations (Financial Services experience an asset). Strategic mindset with hands‑on technical capabilities. Post‑secondary education in business, computer science, or equivalent experience. Ability to navigate ambiguity and adapt quickly to evolving priorities. Results‑oriented with a bias for action and a commitment to continuous improvement. Base Salary: $63,500 — $117,400 annually (annual bonus, commission, and other variable compensation are not included in the salary range). Canada Life is committed to providing an inclusive, accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employee has the opportunity to reach their potential. Any applicant who requires a reasonable accommodation during the application process may contact ; a Human Resources representative will work with applicants to provide accommodation. Canada Life thanks all applicants, but only those who qualify for an interview will be contacted. #J-18808-Ljbffr



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